Erika Rivera
Bradenton,FL
Summary
Energetic and detail-oriented Retail associate with 9+ years of experience in retail environments. Recognized for ability to communicate with customers and provide exceptional service that ensures client retention and positive feedback.
Devoted and nurturing Teacher with 8 years of experience in early childhood development. Focused on organizing and leading quality lesson plans and activities that promote individual growth, active imaginations, and positive learning experiences. Professional interpreter with several years of experience helping diverse individuals. Moves easily between languages without missing details. Focused on advancing vocabulary, idiomatic, and cultural understanding with up-to-date knowledge. Enthusiastic Leasing Consultant with 2 years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Leasing Consultant/Assistant Manager
General Services Corporation, GSC
Bradenton, FL
03.2023 - Current
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Coordinated activities between management staff, vendors, contractors, and government agencies as needed.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Conducted tours of available apartments, highlighting features and amenities.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition, and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Spanish Interpreter
CyraCom
Tampa, FL
08.2020 - 02.2023
- Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
- Upheld original emotion, tone, context and content of original messages.
- Interpreted conference calls and other workplace communications in real-time.
- Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
- Trained other translators or interpreters in specialized field terminologies.
- Facilitated communication between Spanish speaking individuals and English speaking organizations.
- Interpreted phone conversations between people who spoke different languages fluently.
Lead Preschool Teacher
Kids R Kids SouthShore
Gibsonton, FL
03.2016 - 08.2020
- Established open and loving environment where children could express desires and focus on learning.
- Promoted good behaviors by using positive reinforcement methods with children.
- Organized and led activities to promote physical, mental and social development.
Sales Associate
Walmart
Brandon, FL
04.2018 - 12.2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Cashier
The Home Depot
Brandon, FL
01.2017 - 11.2017
- Worked closely with front-end staff to assist customers.
- Welcomed customers, offering assistance to help find necessary store items.
Cashier
The Home Depot
Riverview, FL
02.2015 - 01.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
Lead Teacher
Kids R Kids Valrico
Valrico, FL
08.2013 - 04.2014
- Developed and implemented activities for students.
- Helped learners of all abilities build learning and study skills to promote life-long educational goals.
Assistant Preschool Teacher
RCMA Wimauma Early Education
Wimauma, FL
12.2012 - 05.2013
- Established indoor and outdoor safe play environments for preschool-age children.
- Provided guidance to children on appropriate behavior during activities.
- Assisted in creating and implementing lesson plans for preschoolers.
- Helped students learn basic academic skills such as counting, alphabet recognition, writing letters and numbers.
Education
Diploma -
Merced High School
Merced, CA06.2012
Skills
- Classroom Management
- Communications Skills
- Self-motivation
- Leadership
- Mentoring and coaching
- Organization
- Problem resolution
- Planning and coordination
- Customer service
- Goal-oriented
- Documentation abilities
- Simultaneous translations skills
- Fluent in Spanish
- Training & development
- Consecutive interpretation proficiency
- Phone and Email Etiquette
- Administrative Support
- Database Management
References
- Calesian Harris (727) 494-4753. General Services Corporation, Property Manager at Kendall Ridge Apartments.
- Kyle Dixon (937) 707-8270. General Services Corporation, Leasing Consultant at Treviso Grand Apartments.
- Ariana Cruz (919) 282-6316. General Services Corporation, Assistant Property Manager at Cypress Winds Apartments.
- Mark Schreiber (941) 704.4915. HD Supply (Vendor),HD Representative.
- Mark Smith (813) 853-5626. General Services Corporation. Assistant to Regional Service Supervisor.
- Christine Whitfield (478) 951-3707. Kids R Kids, Lead Teacher.
- Lorraine Allen (813) 850-2438. Kids R Kids, Management.
- Karla Nutter (727) 248-3566. Cyracom, Interpreter.
- Geraldine LaTorre (813) 894-3488. Friend, 10+ years.
- Xiomarie Agosto (321) 961-2201. Friend, 5+ years.
- Paola Duarte (941) 586-3867. Friend, 1+ years.
Languages
Bilingual (English & Spanish)
Certification
- National Certified as a Spanish Interpreter.
- First Aid/CPR.
- FCCPC - Florida Child Care Professional Credential.
- Department of Children and Families - Training Hours.
Timeline
Leasing Consultant/Assistant Manager
General Services Corporation, GSC
03.2023 - Current
Spanish Interpreter
CyraCom
08.2020 - 02.2023
Sales Associate
Walmart
04.2018 - 12.2018
Cashier
The Home Depot
01.2017 - 11.2017
Lead Preschool Teacher
Kids R Kids SouthShore
03.2016 - 08.2020
Cashier
The Home Depot
02.2015 - 01.2016
Lead Teacher
Kids R Kids Valrico
08.2013 - 04.2014
Assistant Preschool Teacher
RCMA Wimauma Early Education
12.2012 - 05.2013
Diploma -
Merced High School