Chelsea Osteen
Dallas, Tx ,TX
Summary
Self-motivated, organized, and dedicated Apartment Manager effectively balances business and tenant needs to ensure successful operations. Supervises staff and coordinates maintenance with excellent prioritization and project management skills.
Overview
16
16
years of professional experience
Work History
Paralegal
Law Office Of Godsey-Martin
11.2019 - Current
- Ensure legal documents are processed and handled in a timely and efficient manner in order to comply with appropriate regulations and deadlines.
- Maintained and organized client contact information to keep in touch with clients and provide updates on cases..
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared legal briefs, motions,and pleadings settlement negotiations
Assistant Manager
Rosswood Villas Senior Living
08.2014 - 10.2019
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Managed and oversaw operations, maintenance and administration.
- Developed and enforced policy to ensure tenant satisfaction.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Conducted tours of available apartments, highlighting features and amenities.
- Updated resident data into property management software system daily.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
Leasing Consultant
Grove Village Apartments
12.2009 - 08.2014
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Conducted tours of available apartments, highlighting features and amenities.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Greeted potential tenants and provided information about the property.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Responded to tenant requests for maintenance services in a timely manner.
Education
Paralegal -
Arlington Career Institute
Grand Prairie, TXBusiness Administration And Management -
El Centro College
Dallas, TXHigh School Diploma -
H Grady Spruce High School
Dallas, TXSkills
- Case Management
- Yardi
- Rent Roll
- Rentcafe
- HUD Tax Credit
- MS Office skills
- MS Word
- Excel
- Outlook
- Deposits Management
- Accounts Receivable
- Property Inspections
- Maintenance Coordination
- Rents collection
- Codes Compliance
- Eviction Courts
- Administrative Management
Timeline
Paralegal
Law Office Of Godsey-Martin
11.2019 - Current
Assistant Manager
Rosswood Villas Senior Living
08.2014 - 10.2019
Leasing Consultant
Grove Village Apartments
12.2009 - 08.2014
Business Administration And Management -
El Centro College
High School Diploma -
H Grady Spruce High School
Paralegal -
Arlington Career Institute
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