Chelsea Pardikes
Castle Rock,CO
Summary
Well-organized professional equipped with varied experiences in administrative roles. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Driven to increase overall efficiency while maintaining filing systems and answering numerous phone lines daily.
Overview
11
11
years of professional experience
Work History
Business Administrator
Oral Surgery of The Rockies
01.2020 - Current
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Strives to learn and understand continuously changing insurance rules and guidelines
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Collaborated with doctors to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Educated oral surgery team members on insurance policies and procedures to promote a cohesive office environment focused on quality patient care.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Maintains professional integrity in high-intensity situations
Eligibility Technician
Washington County Department of Human Services
01.2018 - 01.2019
- Process benefit applications for families in need.
- Collaborated with team members to resolve complex cases, utilizing expertise in regulations and policies to make informed decisions.
- Established relationships with external partners such as social service agencies to facilitate seamless referrals between programs when appropriate.
- Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.
- Promoted a customer-centric approach within the team, emphasizing empathy and understanding when assisting clients with complex eligibility challenges.
- Streamlined application processing time for faster results, optimizing workflow management and prioritization strategies.
- Adhered to all established timelines for case processing, consistently meeting or exceeding performance targets set by management.
Bank Teller
TBK Bank
01.2017 - 01.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Business Administrator
Oral Surgery of The Rockies
01.2016 - 01.2017
Paraeducator
Vista Peak Exploratory P-20
01.2013 - 01.2016
- Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
- Monitored student classroom and outdoors activities to promote student safety.
Education
Education
Grand Canyon University
Phoenix, AZ2014
High School Diploma -
Chaparral High School
Parker, CO 05.2011
Skills
- Organization skills
- Telephone skills
- Data Entry
- Verbal and written communication
- File Management
- Office Administration
- Clerical Support
- Empathy and patience
- Strong Organization
- Scheduling appointments
- Time Management
- Administrative Support
Timeline
Business Administrator
Oral Surgery of The Rockies
01.2020 - Current
Eligibility Technician
Washington County Department of Human Services
01.2018 - 01.2019
Bank Teller
TBK Bank
01.2017 - 01.2018
Business Administrator
Oral Surgery of The Rockies
01.2016 - 01.2017
Paraeducator
Vista Peak Exploratory P-20
01.2013 - 01.2016
Education
Grand Canyon University
High School Diploma -
Chaparral High School