Chelsea Pascua
Wahiawa,HI
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Well-versed in building strong relationships with vendors and other stakeholders. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and excellent management skills to ensure company productivity.
Overview
9
9
years of professional experience
Work History
O&M Administrative Assistant
Ameresco
Schofield Barracks, HI
02.2021 - Current
- Organize a local team responsible for installation, maintenance, and service of HVAC systems for an on-site Federal project
- Oversee staff correspondence, record tracking and data communications, resulting in improved automation of office operations
- Dispatch inbound and outbound service calls for HVAC units, fan coils units, air handling units, and refrigeration systems
- Bi-weekly inventory and ordering for tools, materials and supplies for the service warehouse and office
- Respond effectively to sensitive inquiries or complaints
- Manage physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Create spreadsheets, faxed reports, and scanned documents
- Respond to customer issues to provide immediate resolution and improve retention
- Communication via phone call and e-mail to provide information, resulting in effective business correspondence
- Compose correspondence, reports, and meeting notes
- Track and submit employee timesheets to prepare for payroll processing
- Schedule appointments, meetings, and events for on-site vendors and management
- Fulfill a high volume of purchase requisitions, purchase orders, invoicing, and expense submissions
- On-going communication inclusively with project managers and customer representatives to ensure quality production.
Executive Assistant/Office Manager
Village Capital and Investment LLC.
Henderson, NV
05.2015 - 07.2020
- Served as the executive key point person by coordinating sector-related Business units and other facets of the company
- Monitored payments due from clients and promptly contacted clients with past due payments
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Oversaw receiving and organizing correspondence, answering, and forwarding calls and creating business letters and records
- Administered payroll and maintained proper documentation of employee personnel
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Coded and entered daily invoices with in-house accounting software
- Managed office budget to handle inventory, postage, and vendor services
- Coordinated office activities and operations to secure efficiency and compliance with company policies
- Remained calm and professional in stressful circumstances and effectively diffuse tense situations
- Recruited and trained new employees to meet job requirements
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Interviewed prospective employees and provided input to HR on hiring decisions
- Evaluated individual and team business performance and identified opportunities for improvement
- Created and managed budgets for travel, training, and teambuilding activities
- Proposed or approved modifications to project plans.
Education
Associate of Applied Science -
University of Hawaii at West Oahu
05.2012
High School Diploma -
Leilehua High School
05.2011
Skills
- Project Report Analysis
- Project Planning
- Executive Management support
- Database and Client Management Systems
- CRM and Office Management Software
- CMMS system (Asset Planner,D365)
- Multi-Line Telephone Systems
- Data Entry Documentation
- Recordkeeping and Bookkeeping
- Travel Administration
- Expense Reporting
- Invoice Processing
Timeline
O&M Administrative Assistant
Ameresco
02.2021 - Current
Executive Assistant/Office Manager
Village Capital and Investment LLC.
05.2015 - 07.2020
Associate of Applied Science -
University of Hawaii at West Oahu
High School Diploma -
Leilehua High School