Chelsea Paul
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Always willing to learn new skills to move forward in any position.
Overview
15
15
years of professional experience
Work History
BSA (Resident Hall Attendant)
Western Kentucky University
05.2015 - 08.2015
- Prepared dorm rooms over summer
- Moved furniture
- Swept, mopped, scrubbed rooms
- Vacuumed hallways and lobby of resident halls
Customer Service Representative (Call Center)
Liberty Tax Service
11.2014 - 02.2015
- Unrolled phone lines every morning
- Answered phone calls, transferred calls to other stores, made calls to customers and businesses
- Took over the phone card payments as well as in store payments
- Gave customers the status of their tax return
Hostess
Applebee's
06.2014 - 08.2015
- Greeted guests with genuine hospitality
- Proactively prepared for large parties
- Bussed, cleared and cleaned tables after guests left
- Supported other areas of the restaurant, such as answering telephones
- Resolved guest complaints in a quick and timely manner
DirecTv Customer Service Representative
Convergys
05.2013 - 05.2014
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
- Addressed and resolved customer product complaints empathetically and professionally
- Accurately documented, researched and resolved customer service issues
- Acted professionally and patiently when addressing negative customer feedback
- Prepared reports and communication for senior management and clients
- Took customer payments for bill, as well as pay per view events
Inspecting Housekeeper
Darien Lakes Econolodge
04.2012 - 02.2013
- Accepted accountability for all assigned building keys, master keys and access cards
- Changed bed linens and collected soiled linens for cleaning
- Disinfected and mopped bathrooms to keep them sanitary and clean
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner
- Cleaned and changed bedspreads, blankets and mattresses
- Verified that all storage areas and carts were clean and organized
Cook/ Cashier
Kadds Mart Deli
06.2009 - 04.2012
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris
- Processed credit cards, checks, gift cards and coupons
- Prepared and maintained inventory records
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
Stay-at-Home Mom
Self Employed
10.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Pharmacy Technician Class -
Craven Community College
Havelock, NC10.2019
GED -
Attica Senior High School
Attica, NY06.2011
Skills
- Quick Learner
- Thrives in fast paced environment
- Exceptional communication skills
- Multi-line phone talent
- Works well under pressure
- Skilled in Call Center operations
- Teamwork and Collaboration
References
- Summer Davis, Driver for FedEx Delivery - (574) 855-6369
- Jennifer Craig, Customer Service Representative for Safelite - (765) 749-8418
- Jennifer Jennings, Pharmacy Technician Supervisor at Novant Health - (502) 487-1147
Timeline
Stay-at-Home Mom
Self Employed
10.2015 - Current
BSA (Resident Hall Attendant)
Western Kentucky University
05.2015 - 08.2015
Customer Service Representative (Call Center)
Liberty Tax Service
11.2014 - 02.2015
Hostess
Applebee's
06.2014 - 08.2015
DirecTv Customer Service Representative
Convergys
05.2013 - 05.2014
Inspecting Housekeeper
Darien Lakes Econolodge
04.2012 - 02.2013
Cook/ Cashier
Kadds Mart Deli
06.2009 - 04.2012
GED -
Attica Senior High School
Pharmacy Technician Class -
Craven Community College
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