CHELSEA PAULINO
Brooklyn,New York
Summary
Results-driven Assistant Manager with 6+ years of progressive leadership experience at Starbucks Coffee Company. Proven track record of driving store performance, developing high-performing teams, and delivering exceptional customer experiences. Skilled in operational excellence, financial accountability, cash management, and strategic training initiatives. Recognized for strong leadership presence, reliability, and a commitment to fostering both team growth and customer loyalty. Passionate about health and fitness, bringing the same discipline and energy to gym instruction and personal development.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
STARBUCKS COFFEE COMPANY
New York, NY
08.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Analyzed sales data to identify trends and optimize product placement strategies.
- Developed staff schedules to ensure optimal coverage during peak hours and special events.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Shift Supervisor
STARBUCKS COFFEE COMPANY
New York , NY
11.2023 - Current
- Completed store opening and closing procedures, and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions, and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues, and offered thoughtful solutions to maintain customer satisfaction.
- I personally drew the A-frame and the chalking addendum. Implemented innovative approaches to increase the visibility and memorability of the brand.
Barista Trainer
STARBUCKS COFFEE COMPANY
New York, NY
04.2019 - Current
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Worked with new employees on procedures and policies
- interacting with customers, cleaning areas and making orders.
- Maintained highest standards of conduct and service to support company reputation.
Supervisor
Applebee's Grill + Bar
Queens, NY
03.2018 - 01.2019
- Monitored employee productivity to provide constructive feedback and coaching.
- Reviewed completed work to verify consistency, quality and conformance.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards. Made product recommendations to customers based on preference, food pairings and special promotions.
Education
Bachelor of Science - Kinesiology
Arizona State University
Tempe, AZ06.2028
Bachelor of Science - Psychology
Mercy College
Dobbs Ferry, NY05.2020
Skills
- Training Background
- Customer Service
- Team building and leadership
- Dependable and Punctual
- Customer-oriented
- Problem-solving
Timeline
Assistant Store Manager
STARBUCKS COFFEE COMPANY
08.2025 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
11.2023 - Current
Barista Trainer
STARBUCKS COFFEE COMPANY
04.2019 - Current
Supervisor
Applebee's Grill + Bar
03.2018 - 01.2019
Bachelor of Science - Psychology
Mercy College
Bachelor of Science - Kinesiology
Arizona State University
Education and Training
other,other