Matthew Kramer
Reseda,CA
Summary
General and assistant manager with deep restaurant operations experience, including staffing, budgeting, inventory control, training, and customer service. Led a targeted marketing effort that increased foot traffic by 30% and supported stronger sales and guest engagement. Known for keeping service standards, food safety, and team performance on track.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
El Torito
Woodland Hills, California
07.2025 - 10.2026
- Managed daily operations at El Torito, aligning activities with General Manager priorities.
- Analyzed labor, sales, and inventory reports to inform management decisions at El Torito.
- Trained team members on service steps, menu knowledge, and hospitality standards.
- Adjusted shift schedules and staffing for front-of-house and back-of-house coverage.
- Trained and guided staff on procedures and policies, enhancing compliance and service quality.
- Enforced food safety, sanitation, and alcohol service policies throughout restaurant.
General Manager
California Pizza Kitchen
Thousand Oaks, California
09.2021 - 05.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Built schedules and staffed shifts to support labor needs.
- Led team meetings and communicated goals across restaurant departments.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored food safety, sanitation, and California Pizza Kitchen brand standards.
Kiosk Owner
Love is in the Hair LLC.
Appleton, Wisconsin
03.2013 - 06.2021
- Supported salon daily operations for Love Is In Hair LLC.
- Managed appointment scheduling and maintained booking calendar.
- Handled payment processing and client checkout transactions.
- Monitored product inventory and reordered salon supplies.
- Promoted Love Is In Hair LLC through targeted client outreach strategies.
- Kept stations, tools, and work areas clean, sanitary, and organized.
- Supported business expansion by facilitating opening of five new locations.
- Oversaw P&L and payroll to ensure financial health of operations.
Education
High School Diploma -
LP Goodrich Highschool
Fond Du Lac, WI06-1993
Skills
- Restaurant operations
- Inventory control
- Cost control
- Food safety compliance
- Labor scheduling
- Budget control
- Sales forecasting
- Shift planning
- Menu development
- Staff training
- Staff management
- Team leadership
- Recruitment and hiring
- Conflict resolution
- Customer engagement
- Training background
- Professional demeanor
- P&L analysis
Timeline
Assistant General Manager
El Torito
07.2025 - 10.2026
General Manager
California Pizza Kitchen
09.2021 - 05.2025
Kiosk Owner
Love is in the Hair LLC.
03.2013 - 06.2021
High School Diploma -
LP Goodrich Highschool