Chelsea Pedersen
Fort Myers
Summary
Industrious professional with experience in retail management. Skilled in leading and motivating teams to exceed customer expectations while increasing profits and reducing costs. Recognized for driving team performance through open communication and a positive working environment.
Overview
12
12
years of professional experience
Work History
Overnight Shift Supervisor
Wawa
Fort Myers, FL
04.2024 - 07.2026
- Supervised overnight operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored team members on customer service best practices and operational procedures.
- Managed inventory levels, conducting regular stock checks to minimize discrepancies and optimize supply chain efficiency.
- Coordinated shift activities, promoting teamwork and enhancing communication among staff members.
- Implemented process improvements that increased productivity during peak hours while maintaining service quality.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience for patrons.
- Maintained cleanliness and organization of store areas to comply with health standards and company policies.
- Enhanced team efficiency by consistently delegating tasks and monitoring progress throughout the overnight shift.
- Ensured timely completion of daily tasks by setting clear expectations and holding team members accountable for their responsibilities.
- Boosted employee morale through recognition programs acknowledging outstanding performance while encouraging continuous improvement.
- Increased customer satisfaction by addressing complaints promptly and implementing solutions to prevent future occurrences.
- Collaborated with daytime supervisors to address ongoing issues and implement necessary changes for continuous improvement.
ASSISTANT MANAGER
7-elecen
Fort Myers, FL
02.2023 - 04.2023
- Helped oversee the daily operations of the store, managing staff and inventory.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Tracked store inventories and replenished products according to demand.
SHIFT MANAGER
Racetrac
North Fort Myers, FL
06.2020 - 01.2023
- Established and maintained positive and professional employee relationships.
- Addressed customer complaints and resolved conflicts.
- Prepared and submitted daily reports to management.
- Tracked store inventories and replenished item levels by ordering new products.
- Created staff teams and delegated work tasks to increase productivity.
- Reported equipment repair and employee training needs to managers.
- Maintained knowledge of store products and services to make recommendations to customers.
SALES ASSOCIATE
76
Fort Myers, Florida
01.2019 - 10.2019
- Encouraged customers to make additional purchases and suggested relevant items.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Tagged new merchandise for sale and updated signs.
- Performed cleaning tasks, keeping store neat and organized.
SALES ASSOCIATE
Circle k
Cape Coral, Florida
06.2014 - 09.2016
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Encouraged customers to make additional purchases and suggested relevant items.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Used product knowledge for handling objections.
- Supported loss prevention by helping identify theft.
- Greeted customers warmly and offered assistance.
- Demonstrated product features and capabilities to potential buyers.
- Followed checklist to complete retail store opening and closing activities.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Education
HIGH SCHOOL DIPLOMA - undefined
North Nicholas high school
Cape Coral, FLORIDA06.2015
Skills
- Staff Management
- Staff Development
Timeline
Overnight Shift Supervisor
Wawa
04.2024 - 07.2026
ASSISTANT MANAGER
7-elecen
02.2023 - 04.2023
SHIFT MANAGER
Racetrac
06.2020 - 01.2023
SALES ASSOCIATE
76
01.2019 - 10.2019
SALES ASSOCIATE
Circle k
06.2014 - 09.2016
HIGH SCHOOL DIPLOMA - undefined
North Nicholas high school