Chelsea Pierson
Mountain View,MO
Summary
Results-driven Team Lead known for high productivity and efficient task completion. Technically savvy professional with deep knowledge of international quality standards and new and traditional measuring tools. Excel at communication, diverse leadership, and problem-solving to improve team performance and product quality. Committed to maintaining high standards of integrity and reliability through strategic planning and effective team collaboration. Technically savvy professional with deep knowledge of international quality standards and new and traditional measuring tools.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurance Team Lead
TTEC
10.2020 - Current
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Coordinated team resources to achieve project goals.
- Organized periodic meetings with internal stakeholders to review progress towards quality goals.
- Led cross-functional teams in identifying, analyzing, resolving and preventing product quality issues.
- Facilitated effective communication between the Quality Assurance team and other departments within the organization.
- Managed multiple new or existing organizational process improvement initiatives based on company strategic plans.
Hiring Specialist
Hire Well Now
West Plains, MO
06.2019 - 10.2020
- Collaborated with hiring managers to determine staffing needs and identify appropriate recruitment channels.
- Created job descriptions for open positions and updated existing job descriptions as needed.
- Responded promptly to inquiries from applicants regarding their status in the hiring process.
- Established relationships with external recruiters to support candidate sourcing efforts.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Reviewed resumes and applications submitted by applicants against established criteria for each position.
- Managed communication between internal stakeholders during the recruitment process.
- Conducted interviews with candidates, evaluated qualifications, and provided feedback to hiring managers.
Production Worker
Roberts Wood Products
Mountain View , MO
09.2017 - 06.2019
- Communicated with team members regarding tasks assigned during shift.
- Identified defective parts or components and removed them from production line.
- Adhered strictly to established guidelines and procedures while performing duties.
- Moved items between machines, conveyors and transport equipment to meet production needs.
Production Worker
Missouri Hardwood Products
Birch Tree, MO
10.2015 - 09.2017
- Assisted in setting up production lines for manufacturing processes.
- Monitored production line operations to ensure efficiency and accuracy.
- Utilized computer software programs to record details related to production process.
- Identified defective parts or components and removed them from production line.
- Adhered strictly to established guidelines and procedures while performing duties.
Education
Some College (No Degree) -
Missouri State University - West Plains
West Plains, MOSkills
- Cross-functional team leadership
- Performance Evaluations
- Six Sigma Methodologies
- Understanding of evaluation methodologies
- Performance Improvement
- Team Mentoring
- Performance monitoring
- Call Center Operations
- Meeting facilitation
Certification
- Six Sigma White Belt Certification
- Six Sigma Yellow Belt Certification
- Master Class Management Certification
Timeline
Quality Assurance Team Lead
TTEC
10.2020 - Current
Hiring Specialist
Hire Well Now
06.2019 - 10.2020
Production Worker
Roberts Wood Products
09.2017 - 06.2019
Production Worker
Missouri Hardwood Products
10.2015 - 09.2017
Some College (No Degree) -
Missouri State University - West Plains
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