Chelsea Porter
Grovetown,GA
Summary
Dynamic professional with experience across insurance, hospitality, medical, and veterinary industries. Proven ability to drive revenue growth and optimize workflows while delivering exceptional customer service. Committed to fostering team collaboration and maintaining high standards of integrity and professionalism.
Overview
11
11
years of professional experience
Work History
Patient Care Supervisor
BluePearl Veterinary Partners
Augusta, GA
12.2024 - Current
- Supervised veterinary technician team to ensure quality patient care.
- Coordinated schedules to optimize workflow and resource allocation.
- Ensured compliance with all applicable laws, regulations and policies related to veterinary services.
- Conducted performance reviews of Veterinary Technicians and made recommendations for improvement.
- Recruited qualified candidates for open positions within the department.
- Advised clients on best practices for pet health care, nutrition, behavior and preventive medicine programs.
- Documented patient histories including physical examination findings, diagnostic results and treatments performed.
- Collaborated with other departments within the organization to ensure efficient delivery of high-quality services.
Veterinary Relations Representative
BluePearl Veterinary Partners
Augusta, GA
03.2023 - 12.2024
- Coordinated communication between veterinary team and RDVMs to enhance care delivery.
- Demonstrated strong problem- solving skills when faced with challenging situations or complex inquiries from RDVMs.
- Elevated hospital revenue by $150,000 through targeted marketing to new businesses and clinics.
- Conducted market research to identify potential clinics and areas to expand services.
- Consistently met daily performance goals set by management team members.
- Developed engaging content for digital marketing initiatives and promotional materials to attract target audiences.
- Designed promotional materials such as brochures, flyers and signage.
- Organized public relations activities, including continued education dinners and community events, to strengthen brand awareness in local markets.
- Created reports of marketing metrics such as click-through rates, conversion rates and ROI using analytics tools such as Google Analytics.
Client Service Coordinator, Level III
BluePearl Veterinary Partners
Augusta, GA
08.2021 - 03.2023
- Recruited new clients by promoting hospital services and streamlined client and pet flow to enhance client care and support productivity of veterinary medical team.
- Maximized the number of pets seen by the hospital team through a productive and efficiently run hospital, to support the needs of our clients.
- Delivered professional, efficient service by encouraging hospital visits, welcoming clients and pets, ensuring comfort, and educating on pet health.
- Educated clients about preventative care, pet health needs and hospital services.
- Assisted incoming clients by completing the required documentation, entering all pet information and history in the computer, and ensuring prompt service.
- Facilitated client departures by providing necessary instructions, information, invoices, and scheduling future appointments.
- Managed the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Executed administrative tasks to support daily operations.
Club Manager
Anytime Fitness Riverwood
Evans, GA
08.2020 - 08.2021
- Converted prospects into members, handling process from initial contact to completion of membership agreements.
- Maintained exceptional customer care standards, focusing on retention of existing members.
- Designed and promoted activities that aligned with customer demand to enhance engagement and drive revenue.
- Advertised and promoted gym offerings to boost usage, incorporating market research insights.
- Identified key activities and user groups to focus on for engagement.
- Recruited, trained and supervised staff.
- Managed complaints and incidents, including accidents, emergencies, and theft.
Sales and Marketing Manager
Pittypat’s Porch Restaurant
Atlanta, GA
12.2019 - 07.2020
- Designed and implemented targeted marketing plans for each product and service, enhancing market presence.
- Contributed information, ideas, and research to help develop marketing strategies.
- Acquired new customers through targeted outreach efforts.
- Acted as the primary contact for customers, retailers, and manufacturers, fostering strong relationships.
- Developed and executed contracts while managing financial responsibilities for goods and services.
Home Decor Lead
Hobby Lobby
Roswell/Alpharetta
07.2018 - 11.2019
- Designed and arranged display tables to enhance product visibility.
- Engaged with customers to provide exceptional service and enhance shopping experience.
- Assisted in product purchasing decisions and managed inventory assessment.
- Supported management in data-driven decision-making processes.
- Processed cash transactions accurately at registers.
Recovery Manager / Overall Program Assistant
ABC Sober Living, LLC / Soledad House
San Diego, CA
06.2016 - 05.2018
- Maintained well-being of residents, executed emergency protocols, facilitated group and individual counseling sessions, and evaluated resident performance.
- Planned events, provided transportation assistance, and served as main point of contact for residents to enhance support services.
- Updated documents for insurance and medical purposes, managed medication schedules, and conducted regulated drug testing to ensure compliance.
Executive Marketing Assistant
Waterstone Mortgage
Atlanta, GA
11.2015 - 05.2016
- Coordinated marketing campaigns to enhance brand awareness and customer engagement.
- Managed social media accounts, ensuring consistent brand messaging and engagement.
- Assisted in the creation of promotional materials for various mortgage products.
- Coordinated appointment scheduling, event planning, project marketing, office logistics, expense reporting, and client appreciation to ensure seamless operations.
- Acted as primary contact for Atlanta, GA office, facilitating communication and support for team members and clients.
Education
B.A. - Sociology
Georgia State University
Atlanta, GA05-2012
B.A. - Psychology
Georgia State University
Atlanta, GA05-2011
Skills
- Association management systems
- Veterinary software
- Website management
- Certification tracking
- Training management
- Veterinary technology
- Microsoft Office Suite
Timeline
Patient Care Supervisor
BluePearl Veterinary Partners
12.2024 - Current
Veterinary Relations Representative
BluePearl Veterinary Partners
03.2023 - 12.2024
Client Service Coordinator, Level III
BluePearl Veterinary Partners
08.2021 - 03.2023
Club Manager
Anytime Fitness Riverwood
08.2020 - 08.2021
Sales and Marketing Manager
Pittypat’s Porch Restaurant
12.2019 - 07.2020
Home Decor Lead
Hobby Lobby
07.2018 - 11.2019
Recovery Manager / Overall Program Assistant
ABC Sober Living, LLC / Soledad House
06.2016 - 05.2018
Executive Marketing Assistant
Waterstone Mortgage
11.2015 - 05.2016
B.A. - Sociology
Georgia State University
B.A. - Psychology
Georgia State University