Ugochukwu "Joseph" Ekwunife

Led daily operations for a multi-disciplinary home health company supporting 300+ patients and caregivers, ensuring compliance, service quality, and workforce efficiency. Recruited, onboarded, and supervised clinical staff, managing background checks, credentialing, training, and HR compliance. Acted as the operational bridge between physicians, nurses, case managers, and families to deliver coordinated, high-quality care. Maintained accurate patient records, improved documentation consistency, and resolved escalations quickly to protect patient outcomes and satisfaction.

Managed 50+ high‑risk child welfare and substance‑use cases, conducting assessments, coordinating services, and driving progress toward treatment goals. Applied crisis intervention and trauma‑informed practices while maintaining strict confidentiality and documentation standards. Delivered public education and stakeholder briefings while collaborating with multidisciplinary partners to stabilize families and improve long‑term outcomes.

Delivered high‑touch customer service in a fast‑paced environment, ensuring vehicle readiness, handling escalations, and maintaining customer satisfaction. Collected and analyzed customer feedback, collaborated with service managers on improvements, and developed standardized scripts to improve service consistency across channels.

Provided long‑term medical and personal care support for an individual with cerebral palsy, managing treatments, daily living assistance, and care coordination. Maintained detailed records, adapted care plans to evolving medical needs, and ensured dignity, safety, and quality of life through consistent, compassionate support.