Valessia Greene
Houston,TX
Summary
Dynamic healthcare administrator focused on enhancing patient flow and satisfaction through innovative solutions. Proven success in budget management and implementing cost-saving initiatives that drive operational efficiency. Proficient in EHR systems and knowledgeable in regulatory compliance, ensuring all practices meet industry standards while optimizing care delivery. Committed to fostering a collaborative environment that supports both staff and patient needs, contributing to improved healthcare outcomes.
Overview
5
5
years of professional experience
Work History
Patient Care Supervisor
Kindred Care Pet Hospital
02.2023 - 06.2025
- Streamlined patient intake processes, reducing wait times and enhancing overall satisfaction.
- Oversaw staff training programs, improving team performance and patient care standards.
- Developed and implemented operational policies to enhance service delivery efficiency.
- Coordinated multidisciplinary team meetings, fostering collaboration among healthcare providers.
- Collaborated with team members to deliver quality health care to patients.
- Directed hiring process for clinical staff, selecting top talent to ensure high-quality patient care.
- Prepared patient charts by properly filing charts and transcribing pertinent information.
- Interviewed patients to document case histories, verify insurance eligibility and obtain referrals.
- Oversaw inventory management of medical supplies, maintaining optimal stocking levels while reducing waste and costs.
- Contacted insurance companies to verify coverage, deductibles and payments.
- Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
- Conducted regular staff meetings encouraging open dialogue about challenges faced in daily work activities, fostering a supportive work environment.
- Managed patient flow within the clinic effectively by assigning appropriate personnel based on skills set match.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Patient Care Coordinator
Lantana Animal Hospital
07.2020 - 07.2022
- Coordinated patient scheduling and appointment management to enhance operational efficiency.
- Implemented electronic health record (EHR) systems for streamlined documentation and data retrieval.
- Maintained up-to-date information in electronic medical records software.
- Coordinated multidisciplinary care team meetings to discuss complex cases requiring collaborative input from various specialists for optimal treatment plans.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Monitored inventory levels of medical supplies and facilitated timely procurement to prevent shortages.
Education
Bachelor of Science - Marketing
University of North Texas
Denton, TX05.2022
Skills
- Healthcare Operations
- Team Leadership
- Clinical documentation
- Medical chart documentation
- Regulatory Compliance
- Patient Care Coordination
- Data Analysis
- Electronic Health Records
- Quality Improvement
- Care coordination
- Ethics and confidentiality
- Clinical leadership
Accomplishments
- Recognized for increasing departmental efficiency
- Awarded Employee of the Month thrice in 2024
Timeline
Patient Care Supervisor
Kindred Care Pet Hospital
02.2023 - 06.2025
Patient Care Coordinator
Lantana Animal Hospital
07.2020 - 07.2022
Bachelor of Science - Marketing
University of North Texas