Chelsea Prince
Odessa,TX
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
17
17
years of professional experience
Work History
Manager
The Kent Companies
Odessa, TX
07.2024 - Current
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Ensured compliance with all applicable laws, regulations, and industry standards.
- Coached, mentored, and trained team members to improve their job performance.
- Implemented quality control measures to uphold company standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Delegated work to staff, setting priorities and goals.
- Money-safe handling for deposits and change orders.
- Inventory control.
- Ordering supplies and replenishing products.
- Scheduling staff for two locations.
- Completing paperwork daily to ensure proper money handling and store accuracy for sales.
- Scanning in paperwork for daily reporting.
- Managing two store locations with all of these tasks each week.
- I am rotating my schedule between two stores to keep both locations up to standard.
- Attending monthly meetings on marketing, promotion, and updates.
- In communication with vendors and the lottery to keep inventory in stores.
- Money orders.
- Activating the lottery.
- Customer service and engagement to better serve our customers.
Store Manager
Sally Beauty Supply
12.2019 - 06.2024
- Making schedules.
- Training beauty advisors.
- Filing and completing paperwork.
- Completing tasks through emails and advertising.
- Attending meetings.
- Reporting feedback based on sales and customer service.
- Money handling and bank visits.
- Customer service
- Customer escalations.
- Inventory cycle counts and adjustments.
- Ten key entries.
- Checking in shipments.
- Leading beauty advisors to build team leadership.
- Interviewing for new hires.
Sales Associate
Dillard's
Odessa, TX
08.2019 - 12.2019
- Cashier
- Assisting customers
- Inventory
- Answering phones
- Organizing
- Updating visual displays
Contingency Aide
ECISD Goliad Elementary
Odessa, TX
10.2018 - 05.2019
- Assisting in front office and classrooms
- Monitoring students
- Answering phones
- Making copies
- Filing
- Making charts
- Checking in parents and visitors
- Updating bulletin boards
- Assisting with graduation and events
Housewife
Home
Odessa, TX
03.2011 - 10.2018
- Responsible for all household duties
- Stay at home mother caring for my children
Clinic Assistant
West Texas
Odessa, TX
06.2010 - 03.2012
- Charting
- Filing
- Completing patient paperwork
- Billing out patients using codes in computer system
- Verifying insurance
- Verifying Medicaid eligibility
- Using copy machine
- Fax machine
- Answering phones
- Transferring calls
- Scheduling and confirming appointments
- Calling patients regarding test results
- Money handling
- Closing out batch to balance drawer
- Checking patients vital signs
- Completing patient history in chart
- Educating patients on birth control options
- Sanitizing rooms and instruments throughout the day
- Keeping logs of all duties
- Inventory of medications and birth control
- Drawing blood
- Giving birth control injections
- Printing labels with patient info and sending specimens and info to lab
- Handling specimens
- HIV testing
Technical Support Agent
Telvista
Odessa, TX
02.2010 - 04.2010
- Trained in classes on handling phone calls and the steps to assist with internet connection issues
- Answered calls
- Transferred calls
- Assisted residential and business customers with internet connection issues
- Noted all information in computer system regarding all steps taken to complete assisting customers
Substitute Teacher
Santa Anna ISD
Santa Anna, TX
08.2009 - 12.2009
- Substituted grade levels from Elementary, Middle, and High School
- Gave lesson plans the teacher had ready for the day
- Caring for the children and keeping them occupied
- Answering questions and assisting the children with any problems
- Responsible for making sure kids behaved equally to others
Patient Support Representative
Resource Corporation of America at Medical Center Hospital
Odessa, TX
09.2008 - 06.2009
- Visited patients in their hospital rooms complete paperwork on screening them to verify what type of financial assistance they qualified for to help pay for their medical bills
- Called patient referrals to verify any type of insurance or refer them for assistance
- Charting
- Filing
- Answering phone calls
- Transferring calls
- Copy machine
- Scanner
- Fax Machine
- Data Entry
- Verified eligibility for insurance, Medicaid, or SSI
- Completing Medicaid applications for patients and sending to Medicaid office
- Gathering all proofs from patients to complete application process for assistance
- Referring patients to indigent program
- Completing patient paperwork and gathering proofs to complete application process for SSI for those that qualified
- Calling Medicaid and SSI offices to verify any info needed for patients to get cases completed
- Noted all info completed into the hospital computer system any time I worked on each patient's account
Cashier
Tuesday Morning
San Angelo, TX
08.2007 - 08.2008
- Money handling.
- Cashing out customers.
- Inventory
- Stocking shelves.
- Tagging items.
- Answering the phone.
- Assisting customers.
- Unloading trucks of new shipments.
- Keeping the store organized.
Education
Sophomore - Bachelor's Degree
Abilene Christian University
Online05-2027
Health Information Technology/Nursing - Prerequisite Courses for Programs
Howard College
San Angelo, TX12.2008
Basic AP Classes -
Cisco Junior College
Abilene, TX05.2007
High School Diploma -
Santa Anna High School
Santa Anna, TX05.2007
Skills
- Marketing
- Business planning
- Salesforce management
- Shift scheduling
- Key performance indicators
- Disciplinary techniques
- Staff development
- Documentation and reporting
- Staff management
- Expense tracking
- Goal setting
- Coaching and mentoring
- Team leadership
Timeline
Manager
The Kent Companies
07.2024 - Current
Store Manager
Sally Beauty Supply
12.2019 - 06.2024
Sales Associate
Dillard's
08.2019 - 12.2019
Contingency Aide
ECISD Goliad Elementary
10.2018 - 05.2019
Housewife
Home
03.2011 - 10.2018
Clinic Assistant
West Texas
06.2010 - 03.2012
Technical Support Agent
Telvista
02.2010 - 04.2010
Substitute Teacher
Santa Anna ISD
08.2009 - 12.2009
Patient Support Representative
Resource Corporation of America at Medical Center Hospital
09.2008 - 06.2009
Cashier
Tuesday Morning
08.2007 - 08.2008
Sophomore - Bachelor's Degree
Abilene Christian University
Health Information Technology/Nursing - Prerequisite Courses for Programs
Howard College
Basic AP Classes -
Cisco Junior College
High School Diploma -
Santa Anna High School
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