Chelsea Puccinelli
Sparks
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Demonstrates a forward-thinking approach to surpassing sales goals and elevating customer experiences through innovative strategies. Skilled in hiring, team management, and staff development, fostering a collaborative and high-performing environment.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
ITS Logistics
Sparks
10.2024 - Current
- Ensure customer’s account is running efficiently and on time by processing and routing orders in a timely manner
- Schedule inbound and outbound orders as they come in, taking into account the entire warehouse’s schedule.
- Engage with customers in a professional manner to resolve any issues that may arise while organizing their account.
- Collaborate with customer to game plan resolutions for future issues that may arise
- Adapting new ways to make the account run smoother for the and my operations team who pick the product.
- Create an environment where teammates are comfortable approaching for help when needed.
ASSISTANT STORE MANAGER
Sephora
Sparks
03.2023 - 09.2024
- Lead team to exceed sales targets and enhance customer experience.
- Drive KPIs including loyalty sign-ups and beauty service sales through technology to enhance client interactions and boost overall store performance.
- Foster teamwork among managers and staff.
- Conduct impactful meetings and mentor employees to ensure store success.
- Meticulously manage payroll, scheduling, and company policies.
- Implement comprehensive training plans for new hires and ongoing staff development.
- Provide hands-on support to staff during client interactions to ensure client satisfaction.
- Coach underperforming employees to meet company goals and improve their skills.
RETAIL OPERATIONS MANAGER
Ulta Beauty
Sparks
10.2021 - 03.2023
- Managed store operations and maintenance, ensuring smooth functionality and timely repairs.
- Coordinated weekly sales setups, resulting in increased customer engagement and sales.
- Implemented inventory control measures, reducing product loss and improving stock accuracy.
- Generated theft reports, contributing to loss prevention and recovery strategies.
SR. MERCHANDISING MANAGER
Old Navy
Reno
02.2014 - 10.2021
- Led $3M women's and men's departments, optimizing merchandise placement, markdowns, signage, and marketing for enhanced sales performance.
- Analyzed sales trends to strategically plan inventory and merchandise, ensuring optimal stock levels and maximizing revenue potential.
- Orchestrated hiring processes and balanced staffing levels, fostering a cohesive team environment to drive operational efficiency.
- Managed payroll intricacies and scheduling complexities, ensuring accurate compensation and optimal workforce allocation.
- Progressed through multiple roles, from Merchandising Specialist to Acting General Manager, demonstrating adaptability and leadership growth.
VISUAL MERCHANDISER
Forever 21
Sparks
04.2013 - 02.2014
- Styled mannequins and sales floor displays, enhancing store aesthetics and driving customer engagement.
- Conducted visual training for associates, improving team skills and ensuring consistent brand presentation.
- Implemented creative display strategies, resulting in increased foot traffic and sales.
FLOOR SUPERVISOR
Kenneth Cole
Sparks
10.2012 - 04.2013
- Managed stock room organization, resulting in improved inventory accuracy and faster retrieval times.
- Trained new associates, enhancing team efficiency and reducing onboarding time.
SALES LEAD
Tommy Hilfiger
Sparks
07.2011 - 10.2012
- Trained new associates, enhancing team productivity and customer service quality.
- Streamlined stock room processes, leading to an increase in operational efficiency.
Education
B.S. - BUSINESS ADMINISTRATION, MAJOR MARKETING
University of Nevada, Reno
Reno, NVSkills
- Hiring
- Training
- Coaching
- Scheduling
- Payroll
- Team Management
- Client Service
- Inventory Control
- Operations
- Customer engagement
- Training development
- Performance metrics
- Conflict resolution
Timeline
Customer Service Representative
ITS Logistics
10.2024 - Current
ASSISTANT STORE MANAGER
Sephora
03.2023 - 09.2024
RETAIL OPERATIONS MANAGER
Ulta Beauty
10.2021 - 03.2023
SR. MERCHANDISING MANAGER
Old Navy
02.2014 - 10.2021
VISUAL MERCHANDISER
Forever 21
04.2013 - 02.2014
FLOOR SUPERVISOR
Kenneth Cole
10.2012 - 04.2013
SALES LEAD
Tommy Hilfiger
07.2011 - 10.2012
B.S. - BUSINESS ADMINISTRATION, MAJOR MARKETING
University of Nevada, Reno