Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Rakes

Macomb

Summary

Proven to excel in fast-paced environments, I leveraged multitasking and active listening to enhance customer experiences at BJ's Restaurant & Brewhouse, ensuring swift resolution of concerns and fostering positive relationships. Adept at using POS systems and optimizing workflow, my personable approach and problem-solving skills have consistently improved service delivery and patient engagement. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Server

BJ's Restaurant & Brewhouse
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Physical Therapy Aide

Athletico Physical Therapy
12.2022 - 04.2024
  • Assisted front desk by answering phones, scheduling appointments, filing documents.
  • Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
  • Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
  • Contributed to positive patient outcomes by closely monitoring progress and providing timely updates to supervising therapists.
  • Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.

Food Runner/ Host

Johnny Black's Public House
09.2021 - 04.2022


  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Checked and restocked server areas and organized and got change for front counter.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • I work as a Host/ Food Runner at Johnny Black's Public House.
  • As a host I sit people, help out the servers with their tables when they need help, I make the reservations and make sure everything is set up, and I also clean a table when we are busy and the servers do not have time to.
  • As a food runner I work in the back of the house and I run the food to the table and make sure that the table does not need anything else, and their food is correct.

Carryout

Texas Roadhouse
08.2019 - 10.2021
  • Worked closely with carryout to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • I started as a host
  • I was also a busser at Texas Road House
  • I worked my way up to Carry out when the pandemic hit
  • As a carry out worker I did anything to taking orders on the phone, bagging the order, running the food out to cars and becoming a cashier.

Education

High School Diploma -

Macomb Community College
Warren, MI

High School Diploma -

Utica High School
Utica, MI

Skills

  • Cleaning and Sanitizing
  • Reliable and Trustworthy
  • Multi-Line Telephone Systems
  • Self-Motivated
  • Guest Greeting and Seating
  • Warm and Welcoming
  • Flexible and Adaptable
  • Highly Organized
  • Personable and Friendly
  • Team Player
  • Active Listening and Communication
  • Creative Problem Solving
  • Multitasking and Prioritization

Timeline

Server

BJ's Restaurant & Brewhouse
04.2023 - Current

Physical Therapy Aide

Athletico Physical Therapy
12.2022 - 04.2024

Food Runner/ Host

Johnny Black's Public House
09.2021 - 04.2022

Carryout

Texas Roadhouse
08.2019 - 10.2021

High School Diploma -

Macomb Community College

High School Diploma -

Utica High School

Similar Profiles

CREATE PROFILE
Chelsea Rakes