Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Rhodes

Jacksonville ,FL

Summary

Dynamic professional with a proven track record, excelling in customer service and problem-solving. Leveraged expertise in Microsoft Office Suite and active listening to enhance customer satisfaction and streamline operations. Achieved notable improvements in customer loyalty and operational efficiency, demonstrating a strong ability to manage high-stress situations and resolve disputes effectively. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Qurate Retail Group
08.2023 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Store Associate

Michaels Arts And Crafts
02.2023 - 08.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Assistant Store Manager

Follett Higher Education Group
06.2021 - 01.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.

Floor Staff Member

Cinemark Theaters
07.2020 - 09.2020
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
  • Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
  • Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
  • Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
  • Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
  • Handled cash transactions efficiently while adhering to company policies for secure financial management.
  • Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
  • Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
  • Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.

Coordinator- Team Lead

HomeGoods, TJX Companies
07.2019 - 12.2019
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Coached employees through day-to-day work and complex problems.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.

Store Associate

Goodwill Inc
08.2018 - 05.2019
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.

Customer Care Representative

State Farm
05.2018 - 08.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Logged call information and solutions provided into internal database.
  • Maintained and managed customer files and databases.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.

Uncertified Pharmacy Tech

Winn Dixie Pharmacy
05.2018 - 07.2018
  • Collaborated cross-functionally with diverse teams to achieve shared objectives in a timely manner.
  • managed call flow times effectively.
  • assisted customers on the phone, in email, and in store with their over the counter or prescription medications.
  • Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
  • Actively contributed ideas during strategy sessions that resulted in increased member engagement.
  • Trained staff members on conducting events and following safety procedures.

Game Master

The Great Escape Room
03.2017 - 05.2018
  • Explained company policies, game rules and safety requirements.
  • Kept game and party rooms clean and neat for next guests.
  • Communicated clearly and on-time to share clues and direct game actions.
  • Watched guests closely to maintain current understanding of gameplay.
  • Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
  • Analyzed player feedback to identify areas for improvement in overall gaming experience.
  • Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
  • Nurtured a welcoming community atmosphere by organizing social events and moderating forums or chat channels responsibly.
  • Cultivated strong relationships with influential players in the community to solicit valuable feedback on proposed changes or additions to the game ecosystem.
  • Contributed to marketing efforts, promoting new game features and enticing potential players.
  • Enhanced player experience by creating immersive storylines and engaging game content.
  • Implemented effective anti-cheating measures, maintaining a fair playing field for all participants.
  • Planned and set up games with specific subject matter and stories.

Data Entry Specialist

Channora Jorden Consulting LLC
03.2014 - 07.2016
  • Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
  • Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
  • Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
  • Maintained files, records and chronologies of entry activities.

Customer Service Representative- Intern

BlueCross BlueShield Of Florida
05.2009 - 07.2009
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Placed test calls to ensure good customer service training retention.
  • Managed multiple tasks simultaneously while maintaining focus on quality customer care.
  • Participated in ongoing training opportunities to stay current on industry standards and best practices for customer service excellence.
  • Supported marketing initiatives by upselling relevant products or services based on individual customer needs.
  • Assisted customers with product selection, ensuring positive experiences and repeat business.
  • Contributed positively towards team goals by actively participating in team meetings, sharing insights, and offering assistance where needed.

Education

Associate of Arts - Biology

Florida State College At Jacksonville
Jacksonville, FL
05.2016

GED -

Florida State College At Jacksonville
Jacksonville, FL
06.2014

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Data Entry
  • Computer Proficiency
  • Microsoft Excel
  • Payment Processing
  • Microsoft Outlook
  • Order Processing
  • Documentation
  • Microsoft
  • Customer Relationship Management (CRM)
  • Technical Support
  • Live chat support
  • Dispute Resolution

Timeline

Customer Service Representative

Qurate Retail Group
08.2023 - 12.2023

Store Associate

Michaels Arts And Crafts
02.2023 - 08.2023

Assistant Store Manager

Follett Higher Education Group
06.2021 - 01.2023

Floor Staff Member

Cinemark Theaters
07.2020 - 09.2020

Coordinator- Team Lead

HomeGoods, TJX Companies
07.2019 - 12.2019

Store Associate

Goodwill Inc
08.2018 - 05.2019

Customer Care Representative

State Farm
05.2018 - 08.2018

Uncertified Pharmacy Tech

Winn Dixie Pharmacy
05.2018 - 07.2018

Game Master

The Great Escape Room
03.2017 - 05.2018

Data Entry Specialist

Channora Jorden Consulting LLC
03.2014 - 07.2016

Customer Service Representative- Intern

BlueCross BlueShield Of Florida
05.2009 - 07.2009

Associate of Arts - Biology

Florida State College At Jacksonville

GED -

Florida State College At Jacksonville

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Chelsea Rhodes