Kelley Simmons

• Handled customer complaints and inquiries in a courteous and efficient manner
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
• Processed orders, returns, adjustments, and exchanges in an accurate and efficient manner
• Assisted customers with product selection by providing detailed information about available products and services
• Provided account information to customers and explained bill service policies and customer rights
• Navigated multiple computer systems and applications and utilized search tools to find information
• Made appropriate account corrections to resolve customer problems

• Answer/ make calls from realtors & sellers concerning appointments
• Input data for realtors for homes on market
• Maintained logs and documentation to detail key information regarding incoming and outgoing calls
• Explain products or services and prices, and answer questions from customers
• Answer phones and obtain customer information such as name, address, and payment method, and enter orders into computers
• Ensured compliance with applicable laws, regulations, policies, procedures, and ethical standards when handling sensitive information
• Provided excellent customer service to a variety of clients in a fast-paced call center environment

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Maintained up-to-date knowledge of product and service changes.

• Obtain customer information such as name, address, and payment method, and enter orders into computer.
• Make reservations and explain service/ assist guest with information on amenities/ events
• Provides excellent customer service to guests in fast paced call center environment.
• Assisted customers with property selections, billing inquiries, processing payments.
• Addressed customer account discrepancies and concerns.

Insurance verification / inform patients of copays

• Patient registration / greet patients
• Ensured compliance with federal and state laws governing the handling of confidential patient information
• Verified insurance coverage and eligibility prior to appointments and procedures
• Perform variety of clerical and office tasks such as daily deposits, answering phones, data entry, filing
• Verified all patient demographic information when registering for services.
• Made contact with insurance carriers to discuss policies and individual patient benefits.