Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Christina Perez

San Antonio,TX

Summary

Dedicated customer service representative with extensive industry experience and a proven track record in maintaining high customer satisfaction. Strong communication and teamwork skills, capable of thriving under pressure and making informed decisions. Committed to building relationships and contributing to organizational success through a positive and proactive approach.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Sams Club Pharmacy
11.2023 - 11.2024
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Provided accurate information about products and services to customers.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Customer Service Representative

TaskUs
04.2021 - 05.2022
  • Delivered over-the-phone customer service, assisting with account updates and inquiries.
  • Promoted to Fraud Department after one year, strengthening analytical and problem-solving abilities.
  • Provided accurate information about products and services to customers.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Resolved customer issues efficiently, ensuring high satisfaction rates.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Service Representative

Abraxas
01.2018 - 01.2019
  • Prepared meals for residents, ensuring high standards of cleanliness and organization in kitchen.
  • Managed inventory by tracking supply needs and coordinating with delivery schedules.
  • Transitioned to Front Desk Receptionist, handling phone calls and directing inquiries effectively.
  • Maintained visitor logs to track building access and ensure security protocols.
  • Advanced to Accounting Department, overseeing all credit card transactions and verifying receipts.
  • Processed bills in a timely manner, ensuring prompt payment to vendors.
  • Communicated with distributors to address changes and confirm payment statuses.
  • Streamlined operations by implementing efficient tracking systems for financial activities.

Customer Service

H-E-B
01.2015 - 01.2018
  • My responsibilities working in the deli are customer service, Different types of production, and keeping the department clean and up to date. Working and training to become a lead in the deli has improved my skills for the greater in many different ways.
  • It has improved my time management skills, decision making skills, and my team work skills. I also helped with receiving deliveries of products, oversee stocking, ensure accurate pricing and signage, and monitor product quality.

Customer Service

Cowboy Cleaners
01.2014 - 01.2015
  • My responsibilities working at the cleaners were to collect laundry from my customers, taking their order on how they specifically wanted their laundry cleaned, and working the cash register.

Customer Service

Whataburger
01.2011 - 01.2014
  • My responsibilities working at Whataburger as a cashier were cash handling, making customers feel at home, and making sure that my station was kept clean and up to date.

Education

High school diploma or GED -

Sandra Day O'connor
Helotes, TX
06.2013

Skills

  • Motivation
  • Confidence
  • Teamwork
  • Leadership
  • Reliability
  • Clear communication
  • Computer skills
  • Customer service
  • Sales support
  • Product knowledge
  • Customer relationship management
  • Issue resolution
  • Communication skills
  • Analytical thinking
  • Feedback analysis
  • Call handling
  • Time management
  • Team collaboration
  • Conflict resolution
  • Detail orientation
  • Time management abilities
  • Stock management
  • Excellent communication
  • Calm under pressure
  • Call documentation
  • Attention to detail
  • Sales quota achievement
  • Effective communication
  • LiveChat messaging

Personal Information

Authorized To Work: US

Timeline

Customer Service Representative

Sams Club Pharmacy
11.2023 - 11.2024

Customer Service Representative

TaskUs
04.2021 - 05.2022

Customer Service Representative

Abraxas
01.2018 - 01.2019

Customer Service

H-E-B
01.2015 - 01.2018

Customer Service

Cowboy Cleaners
01.2014 - 01.2015

Customer Service

Whataburger
01.2011 - 01.2014

High school diploma or GED -

Sandra Day O'connor

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