Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chelsea Rhodes

Cartersville,GA

Summary

With a proven track record at Dollar Finance, I excel in customer service and problem-solving, enhancing client satisfaction and loyalty through effective complaint handling and conflict resolution. My expertise includes data entry and active listening, significantly contributing to team goals and exceeding customer expectations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dollar Finance
08.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Certified Nursing Assistant

Big Springs Place
10.2020 - 06.2021
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Cashier

Jack's
08.2020 - 10.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Certified Nursing Assistant

Home Instead
06.2020 - 09.2020
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Certified Nursing Assistant

Right At Home Health Care
02.2020 - 06.2020
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Certified Nursing Assistant

The Fountains of Cartersville
11.2019 - 02.2020
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Certified Nursing Assistant

Chulio Hills Health & Rehabilitation
06.2019 - 11.2019
  • Transported patients between rooms and appointments or testing locations.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Cashier

TJ Maxx, TJX Companies
01.2019 - 06.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register to record transactions accurately and efficiently.

Cashier

Captain D's
04.2017 - 01.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Reinhardt University
Waleska, GA

High School Diploma -

Pepperell High School
Lindale, GA
05.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Complaint Handling

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

Customer Service Representative

Dollar Finance
08.2022 - Current

Certified Nursing Assistant

Big Springs Place
10.2020 - 06.2021

Cashier

Jack's
08.2020 - 10.2020

Certified Nursing Assistant

Home Instead
06.2020 - 09.2020

Certified Nursing Assistant

Right At Home Health Care
02.2020 - 06.2020

Certified Nursing Assistant

The Fountains of Cartersville
11.2019 - 02.2020

Certified Nursing Assistant

Chulio Hills Health & Rehabilitation
06.2019 - 11.2019

Cashier

TJ Maxx, TJX Companies
01.2019 - 06.2019

Cashier

Captain D's
04.2017 - 01.2019

High School Diploma -

Reinhardt University

High School Diploma -

Pepperell High School

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Chelsea Rhodes