Chelsea Rosa

• All hotel features/amenities/services and hours of operation.
• All hotel restaurant food concepts, menu price range, dress code, and ambiance.
• All hotel room types, numbers/names,layoutst, appointments, ameniti,es and locations.
• All hotel room rates, special packages, and promotions.
• Scheduled daily group activities, names, andlocationsn of meeting/banquet rooms.
• Local events, attractions, and holiday schedules.

In this position my responsibilities included:

• Maintaining professionalism in the workplace. Balancing customer service and a great camaraderie within the company.
• Mastering the art of knowing your customers - who your regulars are and what they order.
• Assisting customers in a happy, positive, genuine way all of the time to ensure they feel at home.
• Keeping a welcoming attitude; guiding customers through the menu to find something they like.
• POS + Other Applications
• Operate POS register to complete customer transactions.
• Maintaining 100% accuracy when using the POS system and handling money.
• Completing opening and closing checklists, always seeking to set the next shift up for success.
• Describe the tasting notes of all the coffees on our menu and articulate that to our customers.
• Make all coffee + tea items on our menu.
• Open and close the coffee bar by yourself.
• Alert the Lead Barista of any malfunctions in equipment
• Pour basic latte art.

• As part of a team, upholding the weekly/monthly cleaning schedule of all coffee related equipment.
• Maintain a clean bar/workspace at all times.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Collected room deposits, fees and payments.
• Knowledgeable about insurance plans and benefits
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic and health history to keep information current.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Helped patients complete necessary medical forms and documentation.
• Maintained current and accurate medical records for patients.
• Completed patient referrals to other medical specialists.

• Built productive, lasting connections with individual students.
• Coordinated after-school activities contributing to individual student growth and development.
• Helped students develop organizational, time management and study skills.
• Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
• Empowered students through counseling and skill-building exercises.
• Encouraged students to explore age-appropriate and career-related opportunities.
• Maintained energy and enthusiasm in fast-paced environment.
• Maintained excellent attendance record, consistently arriving to work on time.
• Planned lessons for allotted time to strengthen weak subjects and build skills.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Prepared lesson plans to meet goals identified in students' individualized study plans.