Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Rosa

Lake Worth,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A desire to grow and obtain new experiences that will benefit my education and studies.

Overview

4
4
years of professional experience

Work History

Concierge

The Colony Palm Beach Hotel
Palm Beach, FL
03.2023 - 04.2024
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
  • Ensured that all customer complaints were addressed in a timely fashion.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.

Guest Experience Leader

The Salty Donut
West Palm Beach, FL
08.2023 - 03.2024
  • Performed cashier duties such as processing payments, issuing receipts, and handling money transactions accurately.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Developed and implemented strategies to enhance customer satisfaction and loyalty.
  • Maintained the cleanliness of the facility and ensured safety regulations were followed at all times.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Medical Receptionist

Vision Source Fox Optical
Lake Worth, FL
07.2020 - 07.2023
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered phones promptly and directed calls appropriately.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Processed patient payments and scanned identification and insurance cards.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Education

Associate of Arts - Health Sciences

Palm Beach State College
Lake Worth, FL
12-2023

Skills

  • Hospitality
  • Guest experiences
  • Bilingual Proficiency
  • Telephone Etiquette
  • Active Listening
  • Effective Communication
  • Time management abilities

Timeline

Guest Experience Leader

The Salty Donut
08.2023 - 03.2024

Concierge

The Colony Palm Beach Hotel
03.2023 - 04.2024

Medical Receptionist

Vision Source Fox Optical
07.2020 - 07.2023

Associate of Arts - Health Sciences

Palm Beach State College

Similar Profiles

CREATE PROFILE
Chelsea Rosa