Chelsea Rosa
Lake Worth,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A desire to grow and obtain new experiences that will benefit my education and studies.
Overview
4
4
years of professional experience
Work History
Concierge
The Colony Palm Beach Hotel
Palm Beach , FL
03.2023 - 04.2024
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Ensured that all customer complaints were addressed in a timely fashion.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
Guest Experience Leader
The Salty Donut
West Palm Beach , FL
08.2023 - 03.2024
- Performed cashier duties such as processing payments, issuing receipts, and handling money transactions accurately.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Maintained the cleanliness of the facility and ensured safety regulations were followed at all times.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Medical Receptionist
Vision Source Fox Optical
Lake Worth , FL
07.2020 - 07.2023
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Answered phones promptly and directed calls appropriately.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Processed patient payments and scanned identification and insurance cards.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Education
Associate of Arts - Health Sciences
Palm Beach State College
Lake Worth, FL12-2023
Skills
- Hospitality
- Guest experiences
- Bilingual Proficiency
- Telephone Etiquette
- Active Listening
- Effective Communication
- Time management abilities
Timeline
Guest Experience Leader
The Salty Donut
08.2023 - 03.2024
Concierge
The Colony Palm Beach Hotel
03.2023 - 04.2024
Medical Receptionist
Vision Source Fox Optical
07.2020 - 07.2023
Associate of Arts - Health Sciences
Palm Beach State College
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