Chelsea Ruble
Effingham,IL
Summary
Highly-motivated, bilingual, customer service employee with 15+ years of experience and desire to take on new challenges. With 4 little ones at home providing her with the ability to maintain professionalism under high pressure situations and with unruly or unhappy customers. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With plenty of cash handling and promotional experience. And specific education, making her capable and willing to train new incoming employees in the future. Along with willingness to always learn new things and advance in her career if given the opportunity.
Overview
8
8
years of professional experience
Work History
Deli Sales Associate
Walmart
Vandalia, IL
06.2023 - 01.2024
- Greeted customers in a friendly and professional manner.
- Assisted customers with selecting items from the deli counter.
- Prepared food items according to customer orders.
- Maintain clean workspaces
- Worked in well and communicated with coworkers to give customers the best possible experience.
- Operated slicers, scales, and other equipment safely and efficiently.
- Adhered to all safety procedures related to food preparation and handling.
- Ensured that all food was served in accordance with health code regulations.
- Rotated stock on shelves to ensure freshness of product.
- Provided excellent customer service by addressing customer inquiries promptly and accurately.
- Tracked inventory levels in order to restock supplies when necessary.
- Worked with different types of technology to she quality and accuracy of product.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Informed customers of deli specials to increase profits.
- Documented and entered special orders for event catering and party trays.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Server
Ponderosa Restaurant
Vandalia, IL
07.2022 - 04.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Informed customers of daily specials and signature menu items.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Developed good friendships and memorized orders of repeat guests.
Server
Red Lobster
Downers Grove, IL
01.2017 - 05.2018
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
Bartender
Red Robin
Warrenville, IL
07.2016 - 08.2017
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Was chosen to participate in a boot camp to become a Certified Learning Coach (CLC) to learn how to beat train new employees.
- Multitasking tending to the bar, my tables, complicated drink orders for all other servers and running food.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Completed regular bar inventories and daily requisition sheets.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Neatly sliced and pitted fruit for garnishing drinks.
- Greeted frequent visitors by name and explained new promotions.
Education
High School Diploma -
Addison Trail High School
Addison, IL05-2007
Skills
- Fluent (more or less) in Spanish, with English being first language
- Teamwork
- Effective Customer Communication
- Customer Assistance
- Food Services
- Cleanliness And Sanitation
- Quick learner
- Responsible
- Works well under pressure
- Has experience and knowledge of products sold
- Great at Multitasking
- Has cash handling and Register experience
- Has worked in Customer Service for over 15 years
- Always eager to learn more and progress in my career
- Strong Work Ethic
- Policy And Procedure Adherence
- Inventory Rotation and Product Stocking
- Sanitation Procedures
- Positive And Professional
- Customer Satisfaction
- Customer Order Preparation
- Teamwork And Collaboration
- Food Sales And Promotion
- Customer Complaint Handling
- Health And Hygiene Standards
- Servsafe Certification
- Weights And Measurements
- Menu Memorization
- Honesty And Integrity
- Pos Systems
- Store Opening And Closing
- Flexible Schedule
- Sales Expertise
- Product Sales
- Order Packing
- Scale Operation
- Product Promotions
Timeline
Deli Sales Associate
Walmart
06.2023 - 01.2024
Server
Ponderosa Restaurant
07.2022 - 04.2023
Server
Red Lobster
01.2017 - 05.2018
Bartender
Red Robin
07.2016 - 08.2017
High School Diploma -
Addison Trail High School