Chelsea Sakal
Peru,NY
Summary
Current pharmacy technician committed to delivering exceptional patient care and fostering long-term loyalty. Expertise in processing data accurately and ensuring compliance with healthcare regulations. Strong background in customer service in the healthcare industry, and adept at addressing individual patient needs to ensure a positive experience at every visit.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Pharmacy Technician
Walgreens
Plattsburgh, New York
08.2024 - Current
- Entered patient profiles, billing information, and prescription orders into pharmacy software system, ensuring accuracy and compliance.
- Processed prescription orders with attention to detail, ensuring timely and accurate fulfillment for customers.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Cultivated positive relationships with patients by addressing individual concerns and barriers to access, contributing to long-term loyalty and satisfaction.
- Performed outreach to patients in regard to their medication such as making sure they are aware of new dose changes or instructions, ensuring they have all the information they need to feel informed and secure in their treatment.
- Processed payment transactions and insurance billing.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
Sales Associate/Cashier
Antique & Variety Mall
Plattsburgh, USA
01.2022 - 03.2023
- Provided exceptional customer service to ensure a positive shopping experience.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained cleanliness of store environment including floors, windows, displays.
Service and Sales Agent
West Jet
Moncton, Canada
01.2019 - 01.2020
- Managed flight reservations, including bookings and cancellations
- Maintained confidentiality when managing personal and financial information
- Addressed and resolved customer concerns and conflicts
- Developed and maintained positive relationships with clients to boost loyalty and retention.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
Medical Transcriptionist
M*Modal Canada
Moncton, Canada
01.2017 - 01.2019
- Recorded and filed patient data and medical records.
- Maintained confidentiality with regards to the recording and distribution of sensitive information
- Transferred transcribed materials into electronic health records system.
- Performed administrative duties such as filing, faxing, data entry. as necessary.
- Reviewed patient records to check accuracy of information and implement updates.
- Translated medical jargon and short-hand data into correct terminology.
- Responded promptly to customer inquiries related to medical records and documentation issues.
- Reviewed documents for accuracy and adherence to medical standards and guidelines.
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
Customer Service Agent
Rogers Call Centre
Moncton, Canada
01.2014 - 01.2017
- Resolved customer concerns
- Provided troubleshooting advice
- Scheduled technical support
- Documented customer interactions accurately using internal systems.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Managed high-volume calls while maintaining professionalism and empathy.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
Education
Pharmacy Technician Training Program Certification - Pharmacy
CV-TEC
Plattsburgh, NY 01.2024 - 08.2024
Honors Graduate Certificate - Medical Transcription
CanScribe Career College
Moncton, NB01-2017
Skills
- People-motivated with a strong drive to provide a positive patient experience with every visit
- Detail oriented
- Able to work as part of a team or perform individual tasks with enthusiasm
- Time management
- Familiarity with HIPAA and confidentiality laws
- Efficient problem solving skills
- Experienced with conflict resolution and problem solving
- Record preparation
- Experience with medical terminology
- Strong experience with multi-tasking and moving around the workplace to assist with whatever is needed at the time
Timeline
Pharmacy Technician
Walgreens
08.2024 - Current
Pharmacy Technician Training Program Certification - Pharmacy
CV-TEC
01.2024 - 08.2024
Sales Associate/Cashier
Antique & Variety Mall
01.2022 - 03.2023
Service and Sales Agent
West Jet
01.2019 - 01.2020
Medical Transcriptionist
M*Modal Canada
01.2017 - 01.2019
Customer Service Agent
Rogers Call Centre
01.2014 - 01.2017
Honors Graduate Certificate - Medical Transcription
CanScribe Career College