Crystalyn Joyce
Detroit ,MI
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
Work History
Pharmacy Technician
Detroit Receiving Hospital
Detroit, Michigan
02 2019 - 01 2024
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- All under the supervision of a Pharmacist for a major city of Detroit trauma hospital.
Certified Pharmacy Technician
DMC Sinai Grace Hospital
Detroit, Michigan
12 2003 - 07 2018
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Medical Center Pharmacy/CVS
Detroit, Michigan
03 2002 - 12 2003
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Medical Assistant
Prairie Medical Center
Detroit, Michigan
06 2001 - 03 2002
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Associates - Liberal Arts/General Studies
Wayne County Community College District
05.2023
No Degree - Nursing
Henry Ford College
Diploma - Medical Assistant
National Institute of Technology
06.2001
Skills
- Accomplished and certified Pharmacy Technician with over 23 years of experience in retail pharmacy environments for major national chains Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Medicare and Medicaid process
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- CPhT - Certified Pharmacy Technician
- Maintained compliance with federal regulations and hospital policies by properly disposing of expired or damaged medications
- Advanced professional expertise by participating in continuing education opportunities, staying current on industry trends, and sharing knowledge with colleagues
- Participated in hospital-wide initiatives aimed at improving patient care, such as interdisciplinary committees focused on medication safety and utilization management
- Demonstrated versatility in supporting various hospital departments'' pharmaceutical needs, including the emergency room, intensive care unit, surgery center, and oncology clinic as needed
- Assured quality control measures were met during compounding procedures for specialty items such as total parenteral nutrition solutions and chemotherapy preparations
- Streamlined pharmacy operations by maintaining an organized and efficient work environment
- Contributed to a positive team atmosphere through consistent communication and collaboration with pharmacy staff members
- Collaborated with nursing staff to address medication-related concerns and provide timely resolutions
- Expedited medication delivery times by coordinating effectively with hospital transport services for prompt distribution to patient care units
- Assisted pharmacists in preparing intravenous solutions, ensuring accurate measurements and sterile techniques for optimal patient outcomes
- Counted, measured and compounded medications following standard procedures
- Advanced math skills
- Receiving incoming supplies
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Confidentiality and HIPAA
- FDA Drug Safety Guidelines
- Intravenous admixture preparation
- Operations support
Websites
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharnacy Tech, Pharmacy Board in the state of Michigan
Accomplishments
- Processed and filled over 700 prescriptions per day.
- Trained many new pharmacy technicians on pharmacy policies, procedures and best practices.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Pharmacy Technician
Detroit Receiving Hospital
02 2019 - 01 2024
Certified Pharmacy Technician
DMC Sinai Grace Hospital
12 2003 - 07 2018
Pharmacy Technician
Medical Center Pharmacy/CVS
03 2002 - 12 2003
Medical Assistant
Prairie Medical Center
06 2001 - 03 2002
Associates - Liberal Arts/General Studies
Wayne County Community College District
No Degree - Nursing
Henry Ford College
Diploma - Medical Assistant
National Institute of Technology