Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Chelsea Sarate

Sterling Heights,MI

Summary

Focused Customer Service and Sales Manager with 7 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Overview

18
18
years of professional experience

Work History

Customer Service and Sales Manager

Macy's
Troy, MI
10.2020 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised 30 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Assistant Manager of Merchandise and Operations

JCPenney
Sterling Heights, MI
08.2017 - 10.2020
  • Oversaw inventory counts each month to maintain stock records and account for shrinkage.
  • Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
  • Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Handled 20 calls per day to address customer inquiries and concerns

Customer Service Associate/ Manger in Training

JCPenney
Sterling Heights, MI
11.2004 - 08.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Office Assistant

Jet's Pizza
Sterling Heights, MI
06.2014 - 10.2014
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Education

Bachelor of Arts - Communications

Oakland University
Rochester, MI
05.2012

Skills

  • Inter-department collaboration
  • Customer Relationship Management Software (CRM)
  • Budgeting and reporting
  • Personnel training and development
  • Data Gathering
  • Event and Activity Planning
  • Inventory Assessment
  • Basic Bookkeeping
  • Customer service and care
  • Microsoft PowerPoint, Excel and Word

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It’s easier to ask forgiveness than it is to get permission.
Grace Hopper

Timeline

Customer Service and Sales Manager

Macy's
10.2020 - Current

Assistant Manager of Merchandise and Operations

JCPenney
08.2017 - 10.2020

Office Assistant

Jet's Pizza
06.2014 - 10.2014

Customer Service Associate/ Manger in Training

JCPenney
11.2004 - 08.2017

Bachelor of Arts - Communications

Oakland University

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Chelsea Sarate