Chelsea Schumacher
New Richland,MN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Personal Banker
Janesville State Bank
Janesville, Minnesota
12.2021 - Current
- Provide customer service to customers, including answering questions and resolving issues.
- Recognize transaction needs and educate customers on service and digital banking to assist with self-service.
- Enter new account information into computer and file related forms and other documents.
- Maintain customer data confidentiality while inputting information into system.
- Identify potential fraud on accounts and fill out documents to be submitted to the fraud department.
- Respond promptly to customer emails, phone calls, and requests for information.
Customer Service Representative
Mayo Clinic Health System
Owatonna , Minnesota
07.2018 - 11.2021
- Updated customer information in the database accurately.
- Verified insurance information prior to appointment booking.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Managed a high volume of phone calls and emails related to appointment scheduling requests.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
Assistant Manager
Fourteen Foods, Dairy Queen
Waseca, Minnesota
02.2013 - 07.2025
- Provided excellent customer service by greeting customers, answering questions, and responding to complaints.
- Provided guidance and support to team members on daily tasks, projects, and objectives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented quality control measures to uphold company standards.
- Interviewed prospective employees and provided input to the General Manager.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Janesville-Waldorf-Pemberton Public Schools
Janesville, MN05-2013
Some College (No Degree) - Business Management
South Central College
North Mankato, MNSkills
- Discretion and confidentiality
- Scheduling appointments
- Microsoft Excel
- Microsoft Word
- File organization
- Teamwork and positive attitude
Timeline
Personal Banker
Janesville State Bank
12.2021 - Current
Customer Service Representative
Mayo Clinic Health System
07.2018 - 11.2021
Assistant Manager
Fourteen Foods, Dairy Queen
02.2013 - 07.2025
High School Diploma -
Janesville-Waldorf-Pemberton Public Schools
Some College (No Degree) - Business Management
South Central College
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