Chelsea Short
Clarksville,Tennessee
Summary
Highly motivated individual known for exemplary team-building and project oversight skills. Positive and willing to learn attitude. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
12
12
years of professional experience
Work History
Collections Specialist
CBE Group
03.2023 - 09.2023
- Performed around 200 outbound or inbound calls daily while following FDCPA laws and QA requirements.
- Protected customer information by verifying appropriate details to comply with privacy standards.
- Assisted borrowers on a national level via 3rd party to negotiate repayments.
- Negotiated with customers to help resolve outstanding accounts based on their budget restrictions.
- Multi-tasked and maintained accurate data entry while on a call with a customer.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
Inbound Lead
Lennox International
09.2019 - 08.2022
- Organized receiving and distribution functions and assign tasks to individuals on a daily basis to maximize warehouse efficiency.
- Organized the department and delegate authority to carry out day-to-day operations in accordance with logistics plans.
- Transported, organized, labeled and processed over 5,000 items of inventory daily, accommodating constantly changing shipment schedules and delivery times.
- Operated a forklift and hand truck to safely transport heavy and fragile merchandise throughout a 50,000 square foot facility.
- Performed daily quality checks of inventory, ensuring damaged items were reported and removed for inspection.
- Processed and shipped orders via UPS.
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
Pet Groomer, Petsmart
07.2011 - 09.2019
- Groomed pets by brushing, bathing, coat fluffing, nail filing and clipping, ear cleaning and gland expression and exhibited exceptional hand-scissoring skills
- Maintained quick styling pace while paying attention to detail, quality and safety and understood and performed correct trims for multiple specific breeds and coat types
- Efficient with learning new clientele appointment systems
- Consistently met and exceeded daily sales goals by providing exceptional customer service
- Consulted with owners and made recommendations on individual grooming needs of pets
- Answered salon phones, made appointments, interacted with veterinarians and technicians and collaborated with team to help salon management build successful operation.
Education
High School Diploma -
Romeoville High School
Romeoville, ILSkills
- Adaptability
- Scheduling
- Time management
- Proficient computer skills (Microsoft Word, Excel, Powerpoint)
- Fulfilling orders
- Preparing shipments
- Auditing inventory
- Pet care
- Goals and Performance
- Customer Satisfaction
- Team Oversight
Timeline
Collections Specialist
CBE Group
03.2023 - 09.2023
Inbound Lead
Lennox International
09.2019 - 08.2022
Pet Groomer, Petsmart
07.2011 - 09.2019
High School Diploma -
Romeoville High School
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