Sydney Washburn
Mesa,AZ
Summary
Customer-focused professional with experience delivering friendly, efficient service in fast-paced environments. Skilled in communication, problem-solving, and handling transactions accurately while maintaining a positive customer experience. Willing to relocate: Anywhere
Overview
10
10
years of professional experience
Work History
Collections Specialist
SHEFFIELD FINANCIAL
Tempe, AZ
01.2023 - Current
- Contacted customers via phone, email, and written correspondence regarding past-due accounts
- Negotiated payment arrangements while maintaining professionalism and empathy
Shift Manager
Cash 1
Mesa, AZ
11.2020 - 12.2022
- Assisted clients with loan applications and explained loan products, terms, and requirements
- Collected, reviewed, and verified financial documents (income, credit, employment, identification)
Customer Service Representative
Circle K
Gilbert, AZ
01.2016 - 11.2020
- Provided friendly, efficient customer service in a fast-paced retail environment
- Operated cash register accurately, handling cash, credit, and debit transactions
Education
High School Diploma -
San Tan Foothills High School
San Tan Valley, AZ05.2016
Skills
- Adaptability
- Client email correspondence
- Managing clients in a customer support role
- Inventory management
- Writing skills
- Debt collection negotiation
- Greeting customers
- Regulatory compliance
- Medical office experience
- Medical terminology
- Employee relationship building
- Account management
- Debt collection payment plan
- Teamwork
- Attention to detail
- Client interaction via phone calls
- Problem-solving
- Leadership
- Microsoft Office
- Meeting facilitation
Timeline
Collections Specialist
SHEFFIELD FINANCIAL
01.2023 - Current
Shift Manager
Cash 1
11.2020 - 12.2022
Customer Service Representative
Circle K
01.2016 - 11.2020
High School Diploma -
San Tan Foothills High School