AnnieMae Gunther
Lynnwood,WA
Summary
Highly motivated and results-oriented professional with 10+ years of progressive experience in sales, customer service, and retail management. Proven ability to exceed sales targets, build strong customer relationships, and manage daily operations effectively. Adept at utilizing technology, including 4.5 years of experience with Workday, and eager to leverage these skills while pursuing higher education at the University of Washington. Possesses a strong work ethic, excellent communication skills, and a demonstrated commitment to continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Collections Specialist
Assurant Recovery Solutions
06.2024 - Current
- Utilize Workday daily
- Successfully work remotely
Customer Care Manager
R2 Auto Machine
07.2023 - 05.2024
- Managed daily operations for two related businesses
- Handled all incoming customer inquiries (phone, email, web)
- Designed and maintained company website (Wix)
- Utilized QuickBooks Online and Google Docs
Commercial Account Manager
Advance Auto Parts
04.2023 - 07.2023
- Managed sales analytics for 250 commercial customers
- Oversaw past dues and credit holds
- Conducted daily professional sales visits
- Managed customer inventory
- Utilized Workday and Salesforce (for KPI tracking and analysis)
Territory Sales Manager
O'Reilly Auto Parts
11.2020 - 04.2023
- Managed sales analytics for 250 commercial customers
- Oversaw past dues and credit holds
- Conducted daily professional sales visits
- Managed customer inventory
- Utilized Workday and Salesforce (for KPI tracking and business analysis)
- Awards: $5M Sales Achievement (First Full Year - 63% increase over prior year), $6M Sales Achievement (Second Full Year - 11% increase over previous year)
Assistant Store Manager
O'Reilly Auto Parts
12.2019 - 11.2020
- Managed inventory, personnel, and point-of-sale transactions
- Conducted weekly commercial customer visits
- Performed monthly and quarterly profit and loss reviews
- Prioritized customer satisfaction
Store Manager/Customer Satisfaction
AutoZone
02.2019 - 12.2019
- Managed scheduling, interviewing, hiring, and personnel
- Oversaw inventory, point-of-sale transactions, and cash handling
- Conducted weekly commercial customer visits
- Performed monthly and quarterly profit and loss reviews and KPI management
- Prioritized customer satisfaction
- Utilized Salesforce for KPI tracking
Homemaker
Self
06.2015 - 02.2019
Prioritized family by pausing career to nurture child's development.
Assistant Store Manager
CarQuest
07.2013 - 06.2015
- Managed delivery drivers and customer service associates
- Conducted weekly and monthly commercial customer meetings
- Managed company expense accounts
- Maintained inventory and processed bank deposits
Delivery Driver/Customer Service Associate
CarQuest
06.2013 - 07.2013
- Assisted customers with parts selection and ordering
- Provided professional customer service
- Maintained a clean work environment
Crew Member
McDonald's
05.2011 - 11.2012
- Ensured proper food handling and storage
- Performed cash handling duties
- Provided professional customer service
- Maintained a clean work environment
Education
High School Diploma -
Granite Falls High School
Granite Falls, WA06.2013
Skills
- Workday
- Salesforce
- QuickBooks Online
- Microsoft Office Suite
- Google Docs
- Wix
- Sales Management
- Customer Relationship Management
- Account Management
- Profit & Loss Management
- Inventory Management
- Retail Management
- Negotiation
- Interviewing
- Training
- KPI Tracking
- Excellent Communication Skills
- Customer Service
- Problem-Solving
- Teamwork
- Adaptability
- Logistics and analysis
Certification
- Driver's License
- FDCPA Certified, 07/01/24
Goals
- Pursue continued education while working full-time.
- Establish a long-term career in Information Technology.
Timeline
Collections Specialist
Assurant Recovery Solutions
06.2024 - Current
Customer Care Manager
R2 Auto Machine
07.2023 - 05.2024
Commercial Account Manager
Advance Auto Parts
04.2023 - 07.2023
Territory Sales Manager
O'Reilly Auto Parts
11.2020 - 04.2023
Assistant Store Manager
O'Reilly Auto Parts
12.2019 - 11.2020
Store Manager/Customer Satisfaction
AutoZone
02.2019 - 12.2019
Homemaker
Self
06.2015 - 02.2019
Assistant Store Manager
CarQuest
07.2013 - 06.2015
Delivery Driver/Customer Service Associate
CarQuest
06.2013 - 07.2013
Crew Member
McDonald's
05.2011 - 11.2012
High School Diploma -
Granite Falls High School