Chelsea Sonnier
Lafayette,LA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
IS Epic Specialist
Ochsner Health Systems
07.2022 - Current
- Provide daily Epic education and support to end users
- Dictation setup, education and support for providers
- Troubleshoot medical equipment, computers, and printers
- Partner and communicate with assigned customers and end users
- Partner in problem identification and resolution activities
- Find workflow flaws and improvement opportunities
- Collaborate with analysts and field technicians for problem solving
- Maintain expertise in assigned applications and all departmental workflows
- Provide Epic support for Go-Lives, new provider onboarding, and organizational initiatives
- Travel to multiple locations for in-person support, equipment setup/testing, and education sessions
- Remote support: test out workflows, create education materials, work IS related tickets/requests.
Dispensing Nurse
Baton Rouge Comprehensive Treatment Center
12.2020 - 07.2022
- Dispense and administer Methadone, Suboxone, Subutex, and Vivitrol injections to opioid abuse patients in an outpatient setting
- Assess patients and document symptoms and progress in treatment in EMR system
- Input and carryout orders given by pharmacists and physicians
- Check vitals and perform physicals, drug screens, sobriety checks, venipunctures and TB tests on patients
- Educate and orient patients and staff
- Quarterly presentations on helpful topics and education.
Clinic Lead, LPN
Pediatric Group of Acadiana LLC
02.2017 - 12.2020
- Triage patients and provide general assistance for basic and advanced needs
- Conduct patient interviews to gather health history, vital signs and information about current medical issues
- Educate patients on procedures, benefits and potential negative interactions of different compounds
- Perform EKGs, phlebotomy, glucose testing and pulmonary function tests
- Manage wound care, give respiratory treatments and help with non-invasive procedures
- Administer oral and intra-muscular medications/injections, give vaccinations and allergy shots while monitoring patient reactions
- Perform yearly wellness exams/sports physicals
- Complete prior authorizations for medications and procedures
- Inventory and ordering of vaccines, medications, all medical supplies/samples, and office supplies and equipment
- Help with receptionist duties including checking in/out patients, verifying insurance, handling patient information/consent forms, and scheduling appointments.
Apple Specialist
Best Buy
02.2015 - 02.2018
- Technical support and education of Apple brand products
- Customer consultations and feedback inquiries
- Creating and renewing cell phone contracts/agreements for different mobile phone companies
- Responsibilities include keeping the area organized and clean, extensive knowledge of all products and plans, knowing what the customer needs in order to give the best experience and reduce returns/negative feedback, taking payments for/selling/returning merchandise quickly and effectively, informing customers of sales and promotions in a friendly and engaging manner, and processing up to 50+ customer orders per day.
Education
Associate of Science in Nursing, Medical surgical nursing, Nutrition, Pharmacology, IV therapy, OB/Peds, Leadership/management -
South Louisiana Community College
12.2017
Skills
- Extensive knowledge of multiple EMR systems including Epic and Cerner
- Set up/Education/Support of medical dictation devices including Dragon and MModal
- Clinical workflow knowledge of multiple specialties and job roles
- Strong communication/interpersonal skills
- Telecommunications knowledge
- Operations management
- Inventory and Data management
- Rural health certifications
- Cross-functional Collaboration
Timeline
IS Epic Specialist
Ochsner Health Systems
07.2022 - Current
Dispensing Nurse
Baton Rouge Comprehensive Treatment Center
12.2020 - 07.2022
Clinic Lead, LPN
Pediatric Group of Acadiana LLC
02.2017 - 12.2020
Apple Specialist
Best Buy
02.2015 - 02.2018
Associate of Science in Nursing, Medical surgical nursing, Nutrition, Pharmacology, IV therapy, OB/Peds, Leadership/management -
South Louisiana Community College
Similar Profiles
Carolyn PalmerCarolyn Palmer
Patient Navigator at Ochsner Health SystemsPatient Navigator at Ochsner Health Systems
DANICA CALLIETDANICA CALLIET
Registered Nurse at Ochsner Health SystemsRegistered Nurse at Ochsner Health Systems
Brittney KolstadBrittney Kolstad
Operations Coordinator/ Supervisor RN at Ochsner Medical Center HancockOperations Coordinator/ Supervisor RN at Ochsner Medical Center Hancock