CHELSEA SOTO
Bx,NY
Summary
Motivated worker who is ready to get the job done. Can Handle multiple responsibilities promptly while still providing exceptional customer service. Capable of handling many responsibilities. Passionate about ensuring that customers leave our business with a great experience, also a goal oriented barista & deli worker. A team leader expertised in fast paced cafe environments. Seeking to advance my career by growing and learning new things.
Overview
10
10
years of professional experience
Work History
Supervisor
Wonder
Manhattan, Ny
04.2025 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on operational best practices and safety protocols.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Conducted regular inspections to maintain high standards of quality and safety.
- Facilitated communication between management and staff to address concerns effectively.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
line cook / NSO trainer
Wonder
New York, NY
11.2023 - 04.2024
- Prepared food in accordance with corporate standards and guidelines.
- Efficiently operated and maintained kitchen equipment.
- Followed established recipes, portions and procedures.
- Stored food properly and safely by checking dates and labeling items.
- NSO - provides direction to assist with training and leading other associates.
- NSO - Provide direction to employees during hours of operation as well as opening and closing the store rotation basis.
- NSO - Demonstrate and model on stage leadership standards.
- NSO - Ensure open lines of communication with store teams and leaders.
- NSO - Assist with merchandise and food flow.
Supervisor / Food service worker
Compass Group USA
Bronx, NY
01.2021 - 05.2023
- Oversee day to day operations ensuring the team exceeds company standards.
- Ensure clear and concise communication with team members and management.
- Demonstrate the ability to identify, analyze, and resolve issues efficiently.
- Make sure all displays and fridges are organized & fully stocked.
- Operate equipment such as meat & cheese slicers, scales, fryers etc.
- Always Maintain a clean environment.
- Share company expectations and guidelines.
Food service worker
Compass Group USA
New York, NY
09.2019 - 05.2020
- Maintained order & cleanliness of work areas to conform with health codes.
- Cross-trained in other kitchen positions to support the team & meet customer needs.
- Received food orders from individuals & explained offerings.
- Followed recipes & customer requests to prepare high-quality, delicious meals.
- Performed prep work such as washing, peeling, cutting & seeding fruits & vegetables.
- Cleaned & sanitized work areas, equipment, utensils, dishes & silverware.
Head Cashier/Barista
My 3 sons Cafe
Bronx, NY
09.2018 - 06.2019
- Welcome customers to the coffee shop & help them navigate the menu.
- Get to know regulars, including their favorite drinks.
- Prepare Drinks & quick food items.
- Clean, restock & do prep as the business schedule allows.
- Calibrate coffee machines throughout shifts.
- Adhere to first-in, first-out rotation policy.
- Key holder to open & operate business.
Cashier Assistant/Sales Associate
Forman mills
Bronx, NY
09.2017 - 07.2018
- Ensure that all guests receive a warm greeting at the register.
- Maintained knowledge of weekly ads, advertised specials & other promotions.
- Handled high volume sales successfully.
- Set up a floor with retail products.
- Fold & display clothes to set up mannequins.
- Kept a friendly smile all the time in a fast paced environment.
Delivery clerk/Cashier assistant
Aroma Espresso Bar
New York, NY
01.2016 - 12.2016
- Prepared & served hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
- Cleaned & sanitized work areas, utensils or equipment.
- Described menu items to customers or suggested products that appeal to them.
- Ordered, received & stocked supplies & retail products.
- Helped with food planning when needed.
- Received and processed customer payments.
- Assisted with customer service, phone calls & organized orders.
- Collaborated with management representatives to communicate customer concerns.
Education
GED -
Herbert H Lehman High school
BronxSkills
- Ability to work within a team or with external customers
- Merchandising & stocking
- Point of sale (POS) system operation
- Customer service excellence
- Commercial cleaner
- Retail skills
- Cash & handling accuracy
- Ability to follow written & verbal instructions
- Handle heavy machinery
- Team building
- Employee training
- Staff supervision
- Workflow coordination
- Food safety standards
- Coaching and mentoring
Languages
- Excellent communication skills in written & spoken English.
- Learning the Spanish language.
Timeline
Supervisor
Wonder
04.2025 - Current
line cook / NSO trainer
Wonder
11.2023 - 04.2024
Supervisor / Food service worker
Compass Group USA
01.2021 - 05.2023
Food service worker
Compass Group USA
09.2019 - 05.2020
Head Cashier/Barista
My 3 sons Cafe
09.2018 - 06.2019
Cashier Assistant/Sales Associate
Forman mills
09.2017 - 07.2018
Delivery clerk/Cashier assistant
Aroma Espresso Bar
01.2016 - 12.2016
GED -
Herbert H Lehman High school
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