Chelsea Spencer
SALEM,OH
Summary
Dynamic professional with extensive experience in customer service and operations management. Proven ability to enhance workflow efficiency and train teams effectively. Skilled in data entry and time management, consistently achieving high standards in service delivery and operational compliance. Quick learner dedicated to continuous improvement and excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Assistant
Columbiana Ford
Columbiana, OH
08.2022 - Current
- Process vehicle titles and registrations
- Accounts payable and receivable
- Process vehicle deals
- Reconcile bank and general ledger accounts and assist in end of month processing
Certified Central Sterile Tech
Salem Regional Medical Center
Salem, OH
04.2021 - 07.2022
- Sterilized surgical instruments and medical equipment following established protocols.
- Maintained inventory of sterile supplies, ensuring availability for surgical procedures.
- Assisted in training new staff on sterilization techniques and safety standards.
- Conducted quality checks on sterilized items to ensure compliance with health regulations.
Fulfillment Lead
Lowes Home Improvment
New Castle, PA
04.2020 - 01.2021
- Supervised daily fulfillment operations, ensuring timely order processing and accuracy.
- Trained and mentored team members on efficient picking, packing, and shipping procedures.
- Implemented inventory management strategies to optimize stock levels and reduce discrepancies.
- Coordinated cross-functional communication to streamline workflow between departments.
Supervisor
Sheetz
Beaver Falls, PA
09.2019 - 03.2020
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained staff on operational procedures and customer service best practices.
- Monitored inventory levels, facilitating timely restocking of products and supplies.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
Front End Manager
Kroger
Flowery Branch, GA
03.2015 - 09.2019
- Supervised daily operations to ensure optimal customer service and satisfaction.
- Trained employees on the expected standards of customer service
- Processed store payroll
- Processed daily accounting
Education
High School Diploma -
Byron P Steele High School
Cibolo, TXSkills
- Customer service
- Time management
- Data entry
- Quick learner
Certification
-Ohio Notary Public
Timeline
Office Assistant
Columbiana Ford
08.2022 - Current
Certified Central Sterile Tech
Salem Regional Medical Center
04.2021 - 07.2022
Fulfillment Lead
Lowes Home Improvment
04.2020 - 01.2021
Supervisor
Sheetz
09.2019 - 03.2020
Front End Manager
Kroger
03.2015 - 09.2019
High School Diploma -
Byron P Steele High School