Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea M. Stein

Grand Rapids

Summary

Dynamic customer service professional with a strong work ethic and proven problem-solving skills. Adept at data entry and utilizing various customer service software. Hardworking and energetic individual with excellent communication and supervisory skills. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Customer Service Office Staff Member

Shaggy Pines Dog Park
05.2019 - Current
  • Recognized as a top performer within the team on multiple occasions due to dedication towards achieving excellent results.
  • Navigated various software programs proficiently to manage customer data and track service requests accurately.
  • Assisted in the training and development of new staff members, fostering a supportive learning atmosphere.
  • Implemented effective problem-solving strategies for complex customer issues, enhancing overall satisfaction levels.
  • Monitored office supplies inventory regularly, placing orders in a timely manner to avoid shortages or delays.


Substitute Teacher

Kent County Public Schools
08.2018 - 05.2019
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Elementary School Teacher

Austin Independent School District
08.2015 - 06.2018
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students understanding of various subjects.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.


Long-Term Substitute Teacher

Austin Independent School District
08.2013 - 06.2015

Long Term Substitute Teacher for Multiple grades- 1st, 3rd, and 4th grade

  • Took over class for regular classroom teacher, managing assignments, student needs, grading, Report Cards
  • Communicated with parents regarding lesson plans and upcoming activities and provided feedback on student performance weekly and during Parent Teacher Conferences.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter.
  • Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.


Early Career Snapshot

Whole Foods Market
07.2004 - 06.2009

Cake Decorator

Early Career Snapshot

Picnic Basket Catering
05.1995 - 04.2004

Baker/Cake Decorator

Education

Bachelor of Arts - Elementary Education

St. Edwards University
Austin, TX
05-2013

Skills

    Proficient in Customer Service Softwear-Gingr, Google Workspace, Microsoft Office Suite

  • Organization
  • Billing and invoicing
  • Problem-solving skills
  • Effective communication
  • Strong work ethic/Reliability
  • Teamwork and collaboration
  • Task prioritization

Timeline

Customer Service Office Staff Member

Shaggy Pines Dog Park
05.2019 - Current

Substitute Teacher

Kent County Public Schools
08.2018 - 05.2019

Elementary School Teacher

Austin Independent School District
08.2015 - 06.2018

Long-Term Substitute Teacher

Austin Independent School District
08.2013 - 06.2015

Early Career Snapshot

Whole Foods Market
07.2004 - 06.2009

Early Career Snapshot

Picnic Basket Catering
05.1995 - 04.2004

Bachelor of Arts - Elementary Education

St. Edwards University