Reanna Haynes
Mass Commucations Graduate
Savannah,GA
Summary
Dedicated and adaptable recent graduate with a strong foundation in customer service and a passion for writing and marketing. Eager to leverage exceptional communication skills, creativity, and strategic thinking to contribute effectively to any team. Known for delivering outstanding customer experiences and equipped with a solid understanding of marketing principles gained through coursework and internships. Proven ability to thrive in fast-paced environments while maintaining attention to detail and meeting deadlines. Ready to bring enthusiasm and a fresh perspective to a dynamic organization focused on achieving marketing objectives.
Overview
4
4
years of professional experience
Work History
Customer Service Office Staff Member
Publix
07.2021 - Current
- Provides empathetic guidance to customers during challenging situations, resulting in lasting relationships.
- Collaborates with team members to maintain a positive work environment and achieve daily goals.
- Streamlines office operations for improved productivity and workflow management.
- Assists in training and development of new staff members, fostering a supportive learning atmosphere.
- Managed an average of 20 customer calls per day while maintaining in-person customer needs.
Marketing Intern
Georiga Outreach
08.2023 - 05.2024
- Delivered weekly reports summarizing achievements and key performance indicators assisting management decision-making processes.
- Coordinated with graphic designers to produce visually appealing advertising materials for print and digital media.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Increased social media engagement by 20%.
Newspaper Editor and Publisher
Savannah State University
09.2022 - 05.2024
- Implemented fact-checking processes to maintain accuracy and credibility in published articles.
- Assisted with over 100 articles in the editorial and publishing process.
- Coordinated cross-departmental efforts to ensure consistency in style, tone, and branding across all sections of the newspaper.
- Streamlined editorial processes for improved efficiency and timely publication of newspaper issues.
Campus Activities Member
Savannah State University
08.2022 - 05.2024
- Supervised a team of event coordinators, providing guidance and support to ensure the successful execution of campus events.
- Utilized social media, posters, and videos to promote campus events.
- Increased social media engagement by 10%.
- Spearheaded over 20 special projects such as guest speaker series, themed weeks, day parties, and volunteer events.
Social Media Manager
A Fifth Of Ink
05.2020 - 08.2021
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates by over 100% with the creation of compelling and visually appealing content.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Education
Bachelor of Arts - Mass Communications
Savannah State University
Savannah, GA05.2024
Skills
MacOS
Microsoft Office
Adobe Creative Suite
Time Management
Communication
Customer Service
Marketing Campaigns
Timeline
Marketing Intern
Georiga Outreach
08.2023 - 05.2024
Newspaper Editor and Publisher
Savannah State University
09.2022 - 05.2024
Campus Activities Member
Savannah State University
08.2022 - 05.2024
Customer Service Office Staff Member
Publix
07.2021 - Current
Social Media Manager
A Fifth Of Ink
05.2020 - 08.2021
Bachelor of Arts - Mass Communications
Savannah State University
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