MARISSA MOSSOROFO
West Palm Beach,FL
Summary
Sociology graduate with expertise in analyzing and improving interpersonal and professional relationships. Skilled in applying sociological concepts to understand and empathize with diverse individuals in various settings. Proficient in conflict resolution and navigating complex social dynamics. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service Office Staff Member
Publix Supermarket
Gainesville, USA
02.2017 - 11.2025
- Acknowledgment from Publix's resident manager for my exceedingly high customer service abilities.
- I received the highest status allotted on my last three evaluation reports.
- Recognized for my unwavering work ethic when a task is presented.
- Trusted for overseeing other associates in my department, and delegating tasks when needed.
- Builds genuine and personal connections with customers and coworkers alike.
- Collaborated with team members to achieve common goals while providing excellent service.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
Daily Operations Barista Trainer
Starbucks
Gainesville, USA
06.2021 - 08.2025
- Proficient experience in cash handling and POS operation.
- Collaborate with coworkers to help the company receive its highest score (78) in customer connection, achieved at my previous location.
- Created complex, hand-crafted beverages based upon customer preferences.
- Instrumental in maintaining overall efficiency, in conjunction with connection to customers.
- Operated espresso machines and brewing equipment to ensure optimal performance.
- Dependable in scheduled shifts, and very forthcoming in the flexibility of other shifts.
- High-achieving deliverance in premier customer service and beverage satisfaction.
- Trained new baristas on beverage preparation techniques and customer interaction skills.
- Collaborated with team members to streamline operations during peak hours efficiently.
Assistant Property Manager
McNiece Management
Gainesville, Florida
08.2023 - 10.2024
- Responsible for the walk-through inspection of multiple properties prior to tenant check-in.
- Coordinated maintenance requests and vendor services for property upkeep.
- Completed multiple computer-based training modules regarding property and housing regulations.
- Facilitated property inspections and documented maintenance needs for management review.
- Developed tenant newsletters to promote community engagement and events.
- Handled tenant inquiries and resolved concerns promptly to enhance satisfaction.
Education
BACHELOR OF ARTS - Gainesville, FL
University of Florida
Gainesville, FL01.2022
Skills
- Team player
- Problem-solver
- Task-management skills
- Socially adaptable
- High communicative expertise
- Customer Service
Volunteer Experience
Covenant House Florida, Volunteer, 08/01/15, 06/01/19, A homeless shelter for teenage mothers and their babies, runaways, and at-risk youth under 21 years of age., Fort Lauderdale, FL
Timeline
Assistant Property Manager
McNiece Management
08.2023 - 10.2024
Daily Operations Barista Trainer
Starbucks
06.2021 - 08.2025
Customer Service Office Staff Member
Publix Supermarket
02.2017 - 11.2025
BACHELOR OF ARTS - Gainesville, FL
University of Florida