Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Websites
Timeline
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Melissa Hernandez

Conyers,GA

Summary

Diligent College Student focused on Fashion Marketing and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Highly motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Office Staff Member

Publix
Conyers, GA
01.2023 - 02.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled incoming calls from customers regarding product availability or order status updates.
  • Assisted in training new staff members on company protocols related to customer service.
  • Handled any complaints and provided solutions to ensure customer satisfaction and loyalty.
  • Provided detailed explanations of warranties, guarantees, and return policies.
  • Supported sales team members to drive growth and development.
  • Coordinated with other departments within the organization to address customer issues quickly and accurately.
  • Ensured the accuracy of data entry into company database systems.

Private Tutor

Bright Future for Kids
Conyers, GA
09.2021 - 08.2022
  • Completed logs and updated student documents for institutional and personal recordkeeping.
  • Communicated student progress to students, parents, or teachers in written progress reports, in person, or by email.
  • Outlined unique lessons to fit individual needs in skill building and instruction on each subject.
  • Educated students in the use of various study techniques.
  • Prepared handouts, study materials and other teaching aids.

Design Consultant Intern

Threads
Conyers, GA
08.2021 - 05.2022
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Worked with creative personnel to establish and create designs related to brand and communications.
  • Tracked project budgeting and allocated resources accordingly.
  • Identified markets for designs based on age, gender, and lifestyle.
  • Developed and implemented successful social media campaigns to support company objectives.
  • Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.

Education

High School Diploma -

Heritage High School
Conyers
05-2022

Some College (No Degree) - Fashion Marketing And Management

Savannah College of Art & Design
Atlanta, GA

Skills

  • Adobe Software Expertise
  • Cricut Software Expertise
  • Microsoft Office Expertise
  • Sewing & Pattern Making
  • Bilingual In Spanish & English
  • Creativity & Adaptability
  • Communication and Leadership
  • Strong Work Ethic
  • Customer Service
  • Document and Records Management
  • Project Management Abilities
  • Translation and Interpretation Services
  • Calm and Professional Under Pressure

Certification

  • Georgia Department of Labor Work Certification
  • Work Based Learning Certification in Interiors, Fashion, and Textiles
  • Adobe Certified Professional in Visual Design
  • Distinguished Georgia Department of Education Employability Soft Skills Seal
  • Distinguished Georgia Department of Education Pathways Skill Seal

Languages

Spanish
Native/ Bilingual

Affiliations

  • Fashion Design Minor
  • Engineering High School CTAE Pathway Completer
  • Business High School CTAE Pathway Completer
  • Interior, Fashion, Textiles High School CTAE Pathway Completer

Websites

Timeline

Customer Service Office Staff Member

Publix
01.2023 - 02.2024

Private Tutor

Bright Future for Kids
09.2021 - 08.2022

Design Consultant Intern

Threads
08.2021 - 05.2022

High School Diploma -

Heritage High School

Some College (No Degree) - Fashion Marketing And Management

Savannah College of Art & Design

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Melissa Hernandez