Chelsea Stoffel
Moundsville,WV
Summary
Seasoned Customer Associate with [Number] years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
CSA Sales Associate
Lowe’s Home Improvement
03.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Lab Technician & Dental Technician
Wylie Dental Care Glen
09.2016 - 01.2018
- When I was in this position I was primarily a dental designer of crown and bridge cases
- If needed I was a dental assistant for a variety of patients
- I have designed crowns on 3Shape Dental Designer to
- EXOCad
- Milled them out through Sum3d in a Roland mill, stained them by hand, sintered them through a furnace, and completed any other minor finishing details by hand
- Also I assist with lab cases that require waxing up, retainers, fluoride trays, custom trays, making models, and other general lab work.
Electronics Sales Associate
WalMart Supercenter
12.2015 - 09.2016
- Applied knowledge of electronics products to educate prospects and customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
Electronics Sales Associate and Food Service
10.2013 - 12.2015
- Made guests’ personal pizzas, pastas, and other products on our menu
- Maintained the lobby and kitchen, and following daily tasks
- Worked as an electronics and entertainment associate, along with sales floor and hard lines
- Helped guests find high quality products and learn about the various products different qualities
- Directed guests to the exact location of items needed, gave advice on varying products, and assisted with various questions about types of products
Paid Summer Intern
TE Connectivity
07.2012 - 08.2012
- General exposure to several positions of manufacturing related to fiber optic product lines, Shipping/Receiving,
- Quality, Data management, and Clerical work.
Paid Summer Intern
ADC Telecommunications
07.2011 - 08.2011
- General exposure to several positions of manufacturing related to fiber optic product lines, Shipping/Receiving,
- Quality, Data management, and Clerical work
Education
Normandale Community College
2015
Music and Art Education
West Liberty State University
2013
High School Diploma -
Chaska High School
06.2009
Skills
- Customer Service and Assistance
- Data Management
- Organization
- Art, Design, CAD Drafting, Dental CAD design
- Food Service
- Assembly Lines
- Shipping, and Packaging
- Microsoft Office, Excel, Word, Act!, and Google Drive
- Product Merchandising
- Customer Complaint Resolution
Timeline
CSA Sales Associate
Lowe’s Home Improvement
03.2018 - Current
Lab Technician & Dental Technician
Wylie Dental Care Glen
09.2016 - 01.2018
Electronics Sales Associate
WalMart Supercenter
12.2015 - 09.2016
Electronics Sales Associate and Food Service
10.2013 - 12.2015
Paid Summer Intern
TE Connectivity
07.2012 - 08.2012
Paid Summer Intern
ADC Telecommunications
07.2011 - 08.2011
Normandale Community College
Music and Art Education
West Liberty State University
High School Diploma -
Chaska High School