Summary
Overview
Work History
Education
Skills
Timeline
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Chelsea Tallman

Chelsea Tallman

Gig Harbor,WA

Summary

Proven track record at Gig Harbor Rexall Pharmacy, excelling in customer service and pharmacy operations. Mastered conflict resolution and medication safety, boosting customer loyalty and enhancing patient care. Demonstrated exceptional problem-solving and active listening skills, leading to significant improvements in service delivery and operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Gig Harbor Rexall Pharmacy
04.2000 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Pharmacy Technician Specialist

Gig Harbor Rexall Pharmacy
07.2001 - 03.2024
  • Enhanced patient care by accurately filling prescriptions and providing medication counseling.
  • Identified potential drug interactions or errors through careful review of medication profiles, enhancing patient safety.
  • Maintained clean and organized work environment, adhering to strict hygiene standards for optimal safety.
  • Ensured proper storage of medications to maintain quality and potency, reducing potential waste.
  • Assisted customers promptly, addressing inquiries and resolving issues with professionalism.
  • Coordinated with insurance companies effectively for claim submissions or dispute resolutions as needed.
  • Improved efficiency in the dispensing process with a strong focus on safety and accuracy.
  • Utilized pharmacy software proficiently to input prescription information quickly while maintaining attention to detail.

Education

Pharmacy Technician - Mathematics

Wa State Board of Pharmacy
Olympia, WA
06.2002

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Money handling abilities
  • Complaint Handling
  • Professional telephone demeanor
  • Product Knowledge
  • Paperwork Processing
  • Order Processing
  • Prioritization
  • Filing
  • Product Sales
  • Multi-line phone talent
  • Order Fulfillment
  • Store maintenance
  • Retail store support
  • Medical terminology knowledge

Timeline

Pharmacy Technician Specialist

Gig Harbor Rexall Pharmacy
07.2001 - 03.2024

Customer Service Representative

Gig Harbor Rexall Pharmacy
04.2000 - 06.2024

Pharmacy Technician - Mathematics

Wa State Board of Pharmacy
Chelsea Tallman