Chelsea Taylor
Mount Olive,IL
Overview
13
13
years of professional experience
Work History
Receptionist/Dispatch
Ace Tech Computer Services Inc.
Mount Olive, IL
02.2024 - 04.2025
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
Game Room Attendant
Lucky Clover
Litchfield, IL
02.2020 - 03.2021
- Track Clients
- Track Inventory
- Manage Phone calls
- Resolve Disputes
- Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
- Collaborated with other departments such as concierge services or maintenance to address guest needs effectively
- Trained new front desk personnel on standard operating procedures and customer service protocols
- Resolved XX% of guest complaints independently without escalation to management
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
Manager/Game Attendant
Winners Circle
Mount Olive, IL
06.2018 - 07.2019
- Resolved customer disputes
- Hired Staff
- Managed Phone calls
- Managed Scheduling/call offs
- Kept inventory list
Receptionist
Farmers Insurance Group
Litchfield, IL
09.2012 - 01.2013
- Managed a mult-line phoneline
- Answered calls
- Took detailed messages
- Assisted with errand runs for the business
- Maintained Client files
After School Program Coordinator
Mount Olive Elementary School
Mount Olive, IL
05.2012 - 08.2012
- Assisted kids with homework
- Monitored child check ins and check outs
- Assisted with payments and paper work/receipts
- Created registration packets
Timeline
Receptionist/Dispatch
Ace Tech Computer Services Inc.
02.2024 - 04.2025
Game Room Attendant
Lucky Clover
02.2020 - 03.2021
Manager/Game Attendant
Winners Circle
06.2018 - 07.2019
Receptionist
Farmers Insurance Group
09.2012 - 01.2013
After School Program Coordinator
Mount Olive Elementary School
05.2012 - 08.2012
Similar Profiles
Carolyn WilliamsCarolyn Williams
Office Manager at Ace Tech Computer Services Inc.Office Manager at Ace Tech Computer Services Inc.
SIVAKUMAR VSIVAKUMAR V
System Operator at Hi-Tech Computer ServicesSystem Operator at Hi-Tech Computer Services
Rohit ShuklaRohit Shukla
Python Developer at Solid Tech India Computer Services Private LimitedPython Developer at Solid Tech India Computer Services Private Limited
Grant KampwerthGrant Kampwerth
HVAC Installer at Ernst Heating & CoolingHVAC Installer at Ernst Heating & Cooling
Andrea DeVriesAndrea DeVries
Office Coordinator at Illinois Department of Healthcare and Family ServicesOffice Coordinator at Illinois Department of Healthcare and Family Services