Chelsea Taylor
Mount Olive,IL
Overview
13
13
years of professional experience
Work History
Receptionist/Dispatch
Ace Tech Computer Services Inc.
Mount Olive, IL
02.2024 - 04.2025
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
- Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction
Game Room Attendant
Lucky Clover
Litchfield, IL
02.2020 - 03.2021
- Track Clients
- Track Inventory
- Manage Phone calls
- Resolve Disputes
- Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
- Collaborated with other departments such as concierge services or maintenance to address guest needs effectively
- Trained new front desk personnel on standard operating procedures and customer service protocols
- Resolved XX% of guest complaints independently without escalation to management
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
Manager/Game Attendant
Winners Circle
Mount Olive, IL
06.2018 - 07.2019
- Resolved customer disputes
- Hired Staff
- Managed Phone calls
- Managed Scheduling/call offs
- Kept inventory list
Receptionist
Farmers Insurance Group
Litchfield, IL
09.2012 - 01.2013
- Managed a mult-line phoneline
- Answered calls
- Took detailed messages
- Assisted with errand runs for the business
- Maintained Client files
After School Program Coordinator
Mount Olive Elementary School
Mount Olive, IL
05.2012 - 08.2012
- Assisted kids with homework
- Monitored child check ins and check outs
- Assisted with payments and paper work/receipts
- Created registration packets
Timeline
Receptionist/Dispatch
Ace Tech Computer Services Inc.
02.2024 - 04.2025
Game Room Attendant
Lucky Clover
02.2020 - 03.2021
Manager/Game Attendant
Winners Circle
06.2018 - 07.2019
Receptionist
Farmers Insurance Group
09.2012 - 01.2013
After School Program Coordinator
Mount Olive Elementary School
05.2012 - 08.2012