CHELSEA THOMAS
Summary
Dynamic Child Welfare Case Manager with a proven track record of promoting child safety, family reunification, and permanency through strategic case management and crisis intervention. Skilled in Solution-Based Casework, stakeholder collaboration, and advocacy for children and families. Recognized for delivering efficient, impactful services while maintaining compliance with state policies and documentation standards. Dedicated to fostering positive outcomes through effective communication, empathetic problem-solving, and strong community partnerships.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Child Welfare Case Manager 2
Department of Family & Children Services
02.2024 - Current
• Managed complex child welfare cases involving abuse, neglect, and family instability by conducting comprehensive assessments and implementing strategic safety plans to ensure child well-being.
• Developed individualized family service plans utilizing Solution-Based Casework techniques to promote child safety, permanency, and family reunification.
• Coordinated with schools, healthcare providers, legal representatives, and community partners to address educational, medical, and behavioral health needs.
• Monitored placement stability, facilitated family connections, and supported timely achievement of permanency goals through ongoing case monitoring and intervention.
• Maintained accurate, policy-compliant documentation and case records to support legal proceedings, service planning, and quality case management outcomes.
MES Technician (Contract)
Real Staffing at Ethicon Inc.
02.2023 - 02.2024
- Led MES-related process improvements that reduced downtime, enhanced data accuracy, and improved manufacturing workflow efficiency.
- Supported engineering projects by optimizing MES data systems and implementing workflow adjustments
- Troubleshot MES issues to maintain manufacturing workflows and ensured accurate documentation and system entries
Quality Specialist (Contract, Remote)
Actalent at Thermo Fisher
06.2022 - 02.2023
- Facilitated implementation of Smart-QC and LIMS systems for global teams, enhancing quality control processes
- Analyzed quality metrics and produced reports that informed strategic decision making and support continuous improvement initiatives
- Developed and revised SOPs to align with evolving system requirements and compliance standards
QA Technician IV (Contract)
Artech Solutions at Ethicon Inc.
10.2021 - 05.2022
- Conducted testing of raw and in-process materials and entered QC data into LIMS and Camstar to ensure compliance
- Recommended and implemented lab workflow improvements, enhancing operational efficiency and process reliability
- Participated in investigations of OOS/OOT data and supported CAPA processes to identify root causes and prevent recurrence
Senior Technician QC
Janssen Pharmaceuticals
04.2020 - 10.2021
- Executed chemical and stability testing for APIs, documenting results in ERP and planning databases to ensure compliance and product quality
- Led root cause investigations with 5 Whys, Ishikawa, and K-T analysis to identify and address underlying issues
- Supported cross-functional CAPA initiatives, ensuring timely implementation to enhance overall quality control processes
Education
Bachelor of Science - Business Administration
Toccoa Falls College
Toccoa, GA 08.2018 - 05.2022
Associate of Arts - Business Management
Savannah State University
Savannah, GA 08.2017 - 05.2019
High School Diploma -
White County High School
Cleveland, GA 08.2009 - 05.2013
Skills
- Crisis intervention Strategies
- Child Advocacy
- Solution-Based Casework
- Family Service Planning
- Stakeholder Communication
- Documentation & Record Keeping
- Community Resource Coordination
- Risk Assessment
- Case Management
- Foster & Family Support
- SOP Development
- Document Control
- Workflow Design
- Cross-Functional Collaboration
- Analytical Problem Solving
- Written & Verbal Communication
- Organizational & Time Management
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)
- Microsoft OneNote
- Adobe Acrobat Pro
- ISO 13485 & ISO 9001
Certifications And Technical Skills
- Microsoft Excel (PivotTables, VLOOKUP, Data Validation)
- Power BI (Dashboard Development & Data Visualization)
- Microsoft Access (Database Design & Maintenance)
- Root Cause Analysis (5 Whys, Fishbone Diagrams, Kepner-Tregoe)
- ERP Systems (SAP, LIMS, Smart-QC, Camstar, Maximo)
Timeline
Child Welfare Case Manager 2
Department of Family & Children Services
02.2024 - Current
MES Technician (Contract)
Real Staffing at Ethicon Inc.
02.2023 - 02.2024
Quality Specialist (Contract, Remote)
Actalent at Thermo Fisher
06.2022 - 02.2023
QA Technician IV (Contract)
Artech Solutions at Ethicon Inc.
10.2021 - 05.2022
Senior Technician QC
Janssen Pharmaceuticals
04.2020 - 10.2021
Bachelor of Science - Business Administration
Toccoa Falls College
08.2018 - 05.2022
Associate of Arts - Business Management
Savannah State University
08.2017 - 05.2019
High School Diploma -
White County High School
08.2009 - 05.2013