Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHELSEA THOMPSON

Pompano Beach,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in ministry and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Praise and Worship

Praise Team
Fort Lauderdale , FL
01.2010 - Current
  • Coordinated music and special vocals for each worship service.
  • Recruited volunteers for choirs and worship teams.
  • Planned and conducted worship services, wrote sermons and worked with key churcPerformed music as usher in the holy spirit.
  • Leaders to carry out church mission.
  • Worked with stewardship to promote responsible biblical stewardship.
  • Provided spiritual care through visitation, counseling and prayer.

Customer Service Representative/Retention Agent

Teleperformance
Boca Raton , FL
12.2018 - 08.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Coral Glades High School
Coral Springs, FL
06.2015

Degree in Cosmetology - Cosmetology Education

Empire Beauty School - Florida
Lauderhill, Florida
04.2016

Skills

  • Credit card processing
  • International sales support
  • Good listening skills
  • Relationship development
  • Complaint resolution
  • Sales expertise
  • Children's ministry

Timeline

Customer Service Representative/Retention Agent

Teleperformance
12.2018 - 08.2019

Praise and Worship

Praise Team
01.2010 - Current

High School Diploma -

Coral Glades High School

Degree in Cosmetology - Cosmetology Education

Empire Beauty School - Florida
CHELSEA THOMPSON