Chelsea Thwaits
Ansonia
Summary
Dynamic administrative professional with a proven track record in coordinating office functions to optimize operational efficiency. Expertise in leveraging organizational and communication skills to support executive teams while managing multiple priorities. Strong problem-solving abilities and a high level of adaptability enable seamless navigation of new challenges. Exceptional interpersonal skills foster positive relationships with customers, management, and colleagues, contributing to a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Administrative Coordinator
Nutrien Ag. Solutions
Ansonia, OH
01.2025 - Current
- Developed and maintained filing systems for accurate documentation management and retrieval.
- Implemented process improvements that streamlined administrative workflows and reduced turnaround times.
- Trained new staff on company policies, procedures, and software tools to ensure smooth onboarding experiences.
- Managed communications across departments to facilitate collaboration and information sharing.
- Oversaw inventory management, ensuring timely procurement of office supplies and materials.
- Designed reports to summarize operational data, aiding in strategic decision-making processes.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
Corporate Services/Experience Center Ambassador
Midmark
Versailles, OH
01.2023 - Current
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Created documents such as letters, memos, reports and presentations using Microsoft Office applications.
- Monitored emails sent to an inbox dedicated to corporate services queries.
- Followed up on customer complaints received by phone or email from external sources.
- Performed various clerical duties such as filing documents, photocopying materials and archiving information.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Composed, edited and typed complex memos and reports with job-related software.
- Ensured all relevant paperwork was completed accurately before submitting it to HR.
- Greeted visitors and ensured they were directed appropriately upon arrival at the office.
- Assisted in organizing events such as conferences, workshops and seminars for employees.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Ordered and Kept office supplies well-stocked to promote efficient operations.
- Maintained records of company assets and equipment, updating inventory lists regularly.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated contact databases with new customer details or removed outdated entries.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Arranged tours for customers.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Prepared reports detailing sales figures, customer feedback or any issues that may arise during shifts.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Assisted guests by promptly responding to questions, requests and concerns.
- Minimized risks to guests by strictly following sanitizing procedures for different areas.
- Monitored inventory levels for all items used in the hospitality area.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Insurance Agent
State Farm
Greenville , OH
08.2020 - 11.2022
- Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Prepared proposals and conducted closing interviews to sell insurance products.
- Advised customers on the best ways to minimize risks associated with their assets.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Analyzed customer needs and provided best options, upselling products and services.
- Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Scheduled meetings with prospective clients to discuss available products and services.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Provided customers with information regarding plan features, pricing, and availability.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Achieved repeat business and referrals through personalized services.
- Sought out new clients and developed clientele by networking to find new customers.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Assessed customer risk levels and recommended appropriate coverage options.
Education
No Degree - Human Resources Management
Edison State Community College
Piqua, OH10-2025
Certificate of Insurance - Insurance
Hondros College of Business
Westerville, OH05-2020
Certificate of Real Estate - Real Estate
Edison State Community College
Piqua, OH11-2012
High School Diploma -
Greenville Senior High School
Greenville, OH05-2009
Skills
- Social Media Management
- Customer Engagement
- Problem-Solving
- Project Management
- Needs Assessment
- Schedule Coordination
- Decision-Making
- Data entry
- Attention to detail
- Time management
- File organization
- Office administration
References
References available upon request.
Timeline
Administrative Coordinator
Nutrien Ag. Solutions
01.2025 - Current
Corporate Services/Experience Center Ambassador
Midmark
01.2023 - Current
Insurance Agent
State Farm
08.2020 - 11.2022
Certificate of Insurance - Insurance
Hondros College of Business
Certificate of Real Estate - Real Estate
Edison State Community College
High School Diploma -
Greenville Senior High School
No Degree - Human Resources Management
Edison State Community College