Shawna Larrison
Santa Rosa Beach,FL
Summary
Results-driven Healthcare Customer Service Professional with over 10 years of experience in healthcare administration and claims support. Expertise in ICD-9/10 coding, electronic records management, and resolving billing issues. Proven ability to streamline operations, enhance team collaboration, and optimize workflows in fast-paced environments. Authorized to work in the US and willing to relocate.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
CICOA Aging & In-Home Solutions
03.2025 - 06.2025
- Enhanced administrative operations by managing mail and processing ticketed requests.
- Prepared meeting documentation, including minutes and presentations, for staff gatherings.
- Streamlined documentation workflows using Blueink for efficient paperwork tracking.
- Ensured accurate recordkeeping by uploading client documents into state systems.
- Facilitated timely billing submissions and monthly service reports across departments.
- Processed diet orders for improved care coordination and service delivery.
Customer Service Representative
CICOA Aging & In-Home Solutions
03.2022 - 03.2025
- Enhanced call coverage by supporting Flourish Care Managers and Supervisors.
- Ensured compliance by documenting client communications in the CaMMS system.
- Resolved member inquiries regarding healthcare services and program eligibility swiftly.
- Streamlined routing of critical client updates to team members promptly.
- Upheld confidentiality standards in accordance with HIPAA and organizational policies.
Director of Operations
Cass & Company Salon
09.2018 - 07.2021
- - Directed HR functions including onboarding, scheduling, and policy enforcement.
- - Oversaw day-to-day operations and tracked profitability metrics to guide business improvements.
- - Maintained client databases and implemented administrative systems for team efficiency.
Office Manager
Arthur Galstian, M.D.
05.2001 - 12.2016
- Enhanced billing accuracy by supervising insurance billing and policy maintenance.
- Streamlined claims processing for private payers and Medicaid with effective oversight.
- Boosted claim approval rates using ICD-9 and ICD-10 coding for patient encounters.
- Facilitated onboarding and training for both administrative and clinical staff.
PBX Operator / Registration Clerk
Hendricks Regional Health
09.1996 - 05.1999
- - Conducted patient intake and insurance verification for hospital services.
- - Supported insurance billing and Medicaid documentation processes.
- - Handled internal communications and emergency call routing using a multi-line switchboard.
Education
High School Diploma -
North Putnam High School
Roachdale, IN12.1997
Skills
- Claims & Benefits Processing
- Database management
- Task prioritization
- Project execution management
- Human resources management
- Business development
- Attention to detail
- Bookkeeping
- QuickBooks
- Onboarding process management
- EMR/EHR Systems & Data Entry
- Payroll management
- Medical billing
- Experienced with Microsoft Office applications
- Executive administrative support
- Organizational time strategies
- Policy Management & Reinstatements
- Social media management
- ICD-9 / ICD-10 Coding
- Conflict management
- Staff development
Certification
- Driver's License
- Microsoft Office Specialist
Languages
English - Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Coordinator
CICOA Aging & In-Home Solutions
03.2025 - 06.2025
Customer Service Representative
CICOA Aging & In-Home Solutions
03.2022 - 03.2025
Director of Operations
Cass & Company Salon
09.2018 - 07.2021
Office Manager
Arthur Galstian, M.D.
05.2001 - 12.2016
PBX Operator / Registration Clerk
Hendricks Regional Health
09.1996 - 05.1999
High School Diploma -
North Putnam High School