Chelsea Tiso
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly individual promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.
Overview
6
6
years of professional experience
Work History
Community Manager
Associa Mid-Atlantic
05.2021 - Current
- Supervised the operation and administration of the Association in accordance with management's agreement and the Association's policies and procedures.
- Oversees the primary liaison with the Board of Directors and homeowners as needed.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Evaluated property conditions and recommended improvements.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Managed community within established cost constraints.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state and federal regulations.
Invoice Analyst
Covance
07.2020 - 05.2021
- Improved invoice processing efficiency by implementing automated systems and streamlining workflow.
- Reduced invoice discrepancies by meticulously reviewing and verifying billing information for accuracy.
- Enhanced client relationships through timely communication and resolution of invoicing issues.
- Collaborated with cross-functional teams to ensure accurate billing data and prevent financial errors.
- Maintained a strong understanding of contract terms to accurately analyze and validate invoices against agreements.
Senior Sales Analyst
Mondelez International
12.2019 - 07.2020
- Identified gaps in trade funding and planning and found resolutions to close the gaps.
- Using TPM (Trade Promotion Manager) in the SAP system for payments and deductions to hit KIP (Key Performance Indicator) numbers for our organization.
- Pay invoices for trade events while following compliance standards.
- Found billing discrepancies and informed sales and finance of disputes and repayments.
- Built relationships with sales and Accenture counterparts to be successful in the role.
- Managed to consistently have low balances and keep my accounts at low dollar amounts.
- Assisted in the tolerance project saving the company money.
- Ability to take on more responsibility by taking on a new desk.
- Handled high volume accounts, Superstore channels.
Sales Associate
Mondelez International
12.2017 - 12.2019
- Identified gaps in trade funding and planning and found resolutions to close the gaps.
- Using TPM (Trade Promotion Manager) in the SAP system for payments and deductions to hit KIP (Key Performance Indicator) numbers for our organization.
- Pay invoices for trade events while following compliance standards.
- Found billing discrepancies and informed sales and finance of disputes and repayments.
- Built relationships with sales and Accenture counterparts to be successful in the role.
- Managed to consistently have low balances and keep my accounts at low dollar amounts.
- Assisted in the tolerance project saving the company money.
- Ability to take on more responsibility by taking on a new desk.
- Handled low volume accounts within club, drug, and e-commerce channels.
- Analyzed information using IRI Reporting with club channels.
Education
Bachelor of Arts - Elementary Education
King's College
Wilkes-barre, PA05.2011
Skills
- Daily Operations Management
- Financial Budgeting and Reporting
- Daily Operations Oversight
- Maintenance Oversight
- Payment Management
- Vendor Management
- Contract Negotiation
- Administrative Support
- Property Management
- Customer Relationship Management
Additional Experience
American Eagle | 47 Wyoming Valley Mall, Wilkes-Barre, PA 18702 | Sales Associate
DSW Warehouse | 300 NJ-18, East Brunswick, NJ 08816 | Sales Supervisor
Pier One Imports | 2130 NJ-35, Holmdel, NJ 07733 | Sales Leader
Timeline
Community Manager
Associa Mid-Atlantic
05.2021 - Current
Invoice Analyst
Covance
07.2020 - 05.2021
Senior Sales Analyst
Mondelez International
12.2019 - 07.2020
Sales Associate
Mondelez International
12.2017 - 12.2019
Bachelor of Arts - Elementary Education
King's College
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