Chelsea Toman

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Processed customer service orders promptly to increase customer satisfaction.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Answered, screened and processed high volume of calls daily with call management system and web-based communications. Gathered essential information and specifics of security issues as conveyed by customer.
• Relayed information to dispatcher for emergency service in a concise and complete manner.
• Navigated through computer systems to review information and respond appropriately to incoming calls.
• Engaged actively with callers, confirming or clarifying information and diffusing anger.
• Maintained strong call control and quickly worked through scripts to address problems.
• Offered resolutions to de-escalate calls and solve customer issues.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
• Advised costumer of troubleshooting tasks to remediate customer's own security system.

• Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
• Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
• Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
• Collected purchase funds and verified confirmed lienholder payoff before processing title.
• Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
• Posted and tracked titling transactions and completed month-end accounting reports.
• Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
• Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
• Processed and maintained title files, implementing security measures to protect data.
• Maintained regular communications with clients to discuss and resolve issues.
• Performed title searches, ordered reports and obtained clearance documents.
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Developed key customer relationships to increase sales.

• Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Developed eye for detail and suggested accessories to complement purchase.
• Adhered to company initiatives and achieved established goals.

Operational skills

• Operated hand and power tools to complete repairs.
• Maintained clear and safe workspace areas to meet OSHA standards.
• Installed new systems, replacement parts and components to maintain proper operation.
• Scheduled preventive maintenance programs to keep equipment in good working condition.
• Cleared clogged drains and replaced valves, faucets and fixtures.
• Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
• Read and interpreted equipment and work orders to properly perform required maintenance services.
• Diagnosed equipment malfunctions and performed repairs.
• Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
• Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
• Received, examined and reshelved returned parts.
• Operated point of sales and parts lookup computer systems.
• Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
• Placed inventory numbers on parts to properly identify items for counter associates.
• Received and stocked incoming merchandise, arranging items in correct locations.

• Maintained clean, orderly and well-stocked register area.
• Learned roles of other departments to provide coverage and keep store operational.
• Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
• Trained new team members in cash register operation, stock procedures and customer services.
• Kept store presentable with regular cleaning and organization.