Summary
Overview
Work History
Education
Skills
Timeline
Barista

Chelsea Towers

Wiggins,CO

Summary

Dedicated and hardworking professional with a proven track record of processing transactions and providing exceptional customer assistance. Committed to resolving issues, addressing customer inquiries, and efficiently handling customer transactions. A creative problem-solver with a strong background in delivering top-notch customer service.

Overview

20
20
years of professional experience

Work History

Cashier/Server

Zazzy Cafe
05.2023 - 03.2025
  • Providing excellent customer service, money, handling, multitasking and stocking
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Used POS system to enter orders, process payments and issue receipts.

Server/Trainer

Ruby Tuesday
04.2012 - 04.2020
  • I was a server at Ruby Tuesday's for eight+ years. I have learned how to multi task, handle money, great customer service.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Developed and implemented successful onboarding program.

Shift leader

Okoboji inn
02.2005 - 01.2012
  • As my first job I thrived to be my best and learn as much I could. I learned scheduling, money handling, multi-tasking, prep cooking and great customer service!
  • Trained new employees and delegated daily tasks and responsibilities.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.

Education

High school -

Brighton Charter School
Brighton, CO
05.2008

Skills

  • Shift Management
  • Service excellence
  • Food safety compliance
  • Hospitality industry background
  • POS
  • Customer-focused upselling strategies
  • Organizational skills
  • Transaction handling
  • Serving Experience
  • Restaurant Management
  • Merchandising
  • Cash register
  • Exceptional customer support
  • Returns processing
  • Drawer balancing
  • Hospitality and accommodation
  • Effective conflict resolution
  • Cash handling and management
  • Order verification
  • Exceptional customer support

Timeline

Cashier/Server

Zazzy Cafe
05.2023 - 03.2025

Server/Trainer

Ruby Tuesday
04.2012 - 04.2020

Shift leader

Okoboji inn
02.2005 - 01.2012

High school -

Brighton Charter School

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Chelsea Towers