Crystal Corrado
Brooklyn,NY
Summary
Enthusiastic and self-motivated individual with strong organizational, communication, and customer service skills. Experienced in food service and retail environments, excelling in fast-paced roles that require multitasking, problem-solving, and attention to detail. Proven ability to manage store operations independently and maintain high standards of service. Adaptable, dependable, and a quick learner, with a strong work ethic and commitment to delivering quality results. Willing to relocate and authorized to work for any employer in the US. Currently pursuing a Masters Degree in Emergency Management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server and Cashier
Uncle Louie G's
Brooklyn, NY
10.2019 - Current
- Greeted customers and took their ice cream orders, ensuring a positive and friendly customer experience.
- Served a variety of ice cream products, preparing customized orders based on customer preferences.
- Operated the cash register to process transactions, including cash and card payments, while maintaining accuracy in cash handling.
- Ensured cleanliness and sanitation of the work area, including the serving counter, equipment, and seating areas.
- Managed inventory, restocked supplies, and communicated with suppliers for daily operations.
- Handled customer inquiries and resolved any issues or complaints professionally.
- Maintained a welcoming atmosphere, contributing to the overall customer satisfaction and repeat business.
Counter and Waitress
La Casa Bella
Brooklyn, NY
03.2019 - Current
- Managed the front counter, taking customer orders in person and over the phone efficiently and accurately.
- Prepared and packed orders for delivery or pickup, ensuring timely and correct fulfillment.
- Provided friendly and attentive service to customers at the counter and in the dining area, assisting with seating and taking food and drink orders.
- Engaged with customers to provide personalized recommendations, upsell menu items, and ensure overall satisfaction.
- Collaborated with kitchen staff to ensure smooth and accurate order preparation, coordinating timing for dine-in and take-out orders.
- Handled cash and credit card transactions and balanced the register at the end of shifts.
- Maintained a clean and organized workspace, including the counter area, dining tables, and service stations.
- Addressed customer inquiries and complaints, ensuring a positive dining experience.
Volunteer At Church
Saint Francis Cabrini School
Brooklyn Park, NY
04.2019 - 05.2019
- Assisted with office organization by cleaning and decluttering various office spaces.
- Sorted through paperwork and files, helping to manage and dispose of outdated or unnecessary documents.
- Maintained cleanliness of work areas to ensure a tidy and efficient environment for staff and visitors.
- Supported the church's administrative team by performing general housekeeping tasks and organizing supplies.
Education
Master of Science - Emergency Management
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2026
Bachelor's degree - Criminal Justice
John Jay College of Criminal Justice
Brooklyn, NY05.2024
High school or equivalent - highschool
New Utrecht High School
Brooklyn, NY06.2019
Skills
- Analysis Skills
- Food Industry Background
- Safe Food Handling
- Supply Restocking
- Food Running
- Order Management
- Beverage Preparation
- Table Resetting
- Team Member Support
- Food Inspection
- Guest Engagement
- Table Bussing
- Liquor, Wine, and Food Service
- Strong Work Ethic
- Allergy Awareness
- POS Operation
- Sales Expertise
- Order Accuracy
- Menu Memorization
- Menu Knowledge
- Dining Customer Service
- Take-out Service
- Food Safety Understanding
- Point of Sale (POS) System Operations
- Quality Control
- Guest Seating
- Food Safety Oversight
- Server Training
- Exceptional Customer Service
- People Management
- People Leadership (3 years)
- Food Service
- Cashiering
- Busser
- Serving Experience
- Cash Handling
- Cleaning Experience
- Food Preparation
- Host/Hostess
- Shift Management
- Microsoft Word
- English
- Time Management
- Guest Services
- Sales
- Restaurant Experience
- Typing
- Leadership
- Microsoft Excel
- Driving
- Microsoft Office
- Computer Skills
- Office Management
- Writing Skills
- Organizational Skills
- Front Desk
- Negotiation
- Basic Math
Certification
- Food Handler Certification
- Driver's License
Fema Certificates:
- IS-700.B: An introduction to the National Incident Management System
- IS-230.E: Fundamentals of Emergency Management
- IS-100.C: Introduction to Incident Command System, ICS-100
- IS-201: Forms used for the development of the incident action plan
- IS-800.D: National Response Framework, An Introduction
- IS-100.C: Introduction to Incident Command System, ICS-100
World Cares Center
- DV.103: Complex disaster response planning
Timeline
Server and Cashier
Uncle Louie G's
10.2019 - Current
Volunteer At Church
Saint Francis Cabrini School
04.2019 - 05.2019
Counter and Waitress
La Casa Bella
03.2019 - Current
- Food Handler Certification
- Driver's License
Fema Certificates:
- IS-700.B: An introduction to the National Incident Management System
- IS-230.E: Fundamentals of Emergency Management
- IS-100.C: Introduction to Incident Command System, ICS-100
- IS-201: Forms used for the development of the incident action plan
- IS-800.D: National Response Framework, An Introduction
- IS-100.C: Introduction to Incident Command System, ICS-100
World Cares Center
- DV.103: Complex disaster response planning
Master of Science - Emergency Management
John Jay College of Criminal Justice of The City University of New York
Bachelor's degree - Criminal Justice
John Jay College of Criminal Justice
High school or equivalent - highschool
New Utrecht High School
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