Chelsea Treadway
Yorba Linda,CA
Summary
Proficient Service Manager knowledgeable about scheduling, labor costs, money handling and team management. Eager to develop and advance professionally into a more challenging position. Hands-on experience managing day-to-day operations and workflow. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Proactive Department Manager with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Offering 7 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of service department.
Overview
10
10
years of professional experience
Work History
Server
Splitsville Luxury Lanes
Anaheim, CA
04.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Department Manager
Buffalo Wild Wings
Lakewood, CA
08.2016 - 02.2023
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Monitored team performance and provided detailed job training.
- Set and administered department budgets for expenditures, materials and labor.
Live-In Nanny
Private Employer
Anaheim, CA
06.2015 - 08.2016
- Assisted children with homework and implemented school material in practical, everyday activity.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
- Coordinated after-school activities and transportation for six children for practices and events
- Promoted good behaviors by using positive reinforcement methods.
- Cleaned and tidied house, including doing laundry, sweeping and mopping floors.
- Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Hostess, Cashier
Islands Restaurants
Anaheim Hills, CA
01.2014 - 11.2015
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Education
High School Diploma -
Canyon High School
Anaheim, CA06.2015
Skills
- Recruiting and Hiring
- Relationship building and management
- Business development and planning
- Scheduling and budgeting
- Documentation and reporting
- Staff training and development
- High-Volume Environments
- Labor and Food Cost Control
- Front of House Operations
- Inventory and Supply Management
Timeline
Server
Splitsville Luxury Lanes
04.2023 - Current
Department Manager
Buffalo Wild Wings
08.2016 - 02.2023
Live-In Nanny
Private Employer
06.2015 - 08.2016
Hostess, Cashier
Islands Restaurants
01.2014 - 11.2015
High School Diploma -
Canyon High School