Chelsea Turner
Bridgeport,CT
Overview
16
16
years of professional experience
Work History
Customer Service Representative 2
Anthem Blue Cross BlueShield
Wallingford, CT
07.2021 - Current
- Explaining medical benefits, educating callers on cost shares, solving all claims concerns including making outbound calls to hospitals and doctor’s offices. Finding doctors or facilities for members to go to, reviewing insurance coverage.
- Answering and directing phone calls and resolving complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Data entry
- Educate and coach fellow coworkers on work flow, documents, resources, plan/state information regarding medical coverage.
Customer Service Representative
LogistiCare
12.2020 - 06.2021
- Managing incoming calls for Medicaid/Medicare members who are in need of non-emergency transportation to/from doctors appointments.
- Resolving issues with transportation brokers, facilities, as well as the members themselves.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Gap
.
Fort Lauderdale, FL
10.2015 - 10.2019
- Traveled
- Caretaker for my grandmother who was terminally ill.
- Freelance modeling for social media
- Live streaming resulting in a strong knowledge of technology, webcams/cameras, streaming platforms and other social media platforms.
Line Cook/Prep Cook
Which Which
Hickory, NC
06.2015 - 08.2015
- Maintain sanitation, health, and safety standards in work areas
- Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
- Clean, stock, and restock workstations and display cases
- Take food and drink orders and receive payment from customers.
Summer Camp Counselor
Valley Haven Retreat Center
06.2008 - 07.2013
- Look after groups of 4-7 children aging from 7-15 years old. Making sure they are fed, bathed, cabins cleaned, things are put away, etc.
- Taught activities such as arts and crafts, yarn/string/bracelet art, painting, clay making, all sports, dancing, praise & worship/singing, skits/acting
- Social and developmental skills
Education
No Degree - Exercise Science
Brevard College
Brevard, NCHigh school diploma -
Fred T Foard High School
Newton, NC06.2013
Skills
- Typing/Data Entry/Documentation
- Problem Solving
- Computer Operation
- Communication
Personal Information
Relocation: Anywhere
Timeline
Customer Service Representative 2
Anthem Blue Cross BlueShield
07.2021 - Current
Customer Service Representative
LogistiCare
12.2020 - 06.2021
Gap
.
10.2015 - 10.2019
Line Cook/Prep Cook
Which Which
06.2015 - 08.2015
Summer Camp Counselor
Valley Haven Retreat Center
06.2008 - 07.2013
No Degree - Exercise Science
Brevard College
High school diploma -
Fred T Foard High School