CHELSEA UKADIKE
Charlotte,NC
Summary
Resourceful and detail oriented IT professional with a Bachelor's degree in Computer Science and hands on experience in technical support, client relations and system troubleshooting. Proven ability to resolve technical issues, manage high-volume service requests and support users across multiple platforms. Adept at quickly learning new systems, improving workflows and delivering high quality customer and technical support in fast paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service & Operations Coordinator
Custom Window Coverings, Ltd.
07.2024 - 01.2026
- Coordinated scheduling systems between clients, designers and contractors
- Managed relationships with high value clients, ensuring a professional and seamless service experience
- Maintained organized records, communications, and workflow processes
- Initiated outbound communication with industry professionals to support business development
- Assisted in streamlining administrative processes and improving operational efficiency
Technical Support Representative (Tier 1 & 2) - Remote
Kelly Connect (Apple)
06.2021 - 08.2022
- Provided Tier 1 & Tier 2 technical support for iOS and mac OS devices, resolving hardware and software issues
- Troubleshot device performance, connectivity and account related issues
- Assisted customers with device setup, configuration, and software navigation
- Managed sensitive customer data and billing accounts with accuracy and confidentiality
- Handled high volume inbound support requests while maintaining strong customer satisfaction
Sales Consultant & Technical Associate
Best Buy
06.2016 - 03.2019
- Provided technical guidance and troubleshooting support for consumer electronics
- Assisted with hardware/software issues through Geek Squad and mobile services
- Managed inventory systems and processed complex transactions with accuracy
- Exceeded sales targets through product knowledge and customer-focused service
- Supported both in-store and remote customer technical inquiries
Marketing & Public Relations Intern
Santa Fe Community College
08.2016 - 01.2018
- Created and published digital content for web and print platforms
- Designed promotional materials and press releases to increase engagement
- Supported marketing campaigns and event coordination
Education
Bachelor of Arts - Computer Science & Information Systems
New Mexico Highlands University
Las Vegas, NM05-2024
Associate of Applied Science - Information Technology
Santa Fe Community College
Santa Fe, NMSkills
- Windows
- Mac IOS
- Microsoft Office Suite
- Google Workspace
- CRM Systems
- WordPress
- Shopify
- Troubleshooting
- Software Installation
- System Configuration
- Device Setup
- SQL
- HTML
- CSS
- Dropbox
- Cloud-based tools
- Adobe Photoshop
- Illustrator
- InDesign
Core Strengths
- Organization & Workflow
- Communication & Documentation
- Customer & User Support
- Problem Solving
Timeline
Customer Service & Operations Coordinator
Custom Window Coverings, Ltd.
07.2024 - 01.2026
Technical Support Representative (Tier 1 & 2) - Remote
Kelly Connect (Apple)
06.2021 - 08.2022
Marketing & Public Relations Intern
Santa Fe Community College
08.2016 - 01.2018
Sales Consultant & Technical Associate
Best Buy
06.2016 - 03.2019
Bachelor of Arts - Computer Science & Information Systems
New Mexico Highlands University
Associate of Applied Science - Information Technology
Santa Fe Community College